It’s no excuse, I know that, but they are on an incredibly tight schedule. I don’t know which company you’re dealing with, but some of the ones we use, give an hours time slot, and given traffic problems, that’s probably not always easy to achieve.
I think we are all partly to blame, we want everything faster and cheaper, without a thought as to how it’s achieved. It’s absolutely no excuse for the way your daughter was treated Gillyknits, but the pressure they are under is huge, and of course, if you get one inconsiderate driver, it gives the whole company a bad reputation.