Does anyone know if this is a scam?

Thank you all for your helpful suggestions which I shall be following.

Meant to say that that the fact that the Credit Card had not been recognised by the Mobile phone company triggered the block on my Credit card.
Which seems a bit odd, and it took me over half an hour in a queue to talk to the Credit Card team.

We’ve had 4 automated messages from our bank Fraud team , after being told on the first phone call to press a button to connect them to someone to discuss my Credit Card, I put the phone down and ignored it.
We went to a tile shop yesterday, complete with masks and gloves of course, And tried to buy a couple of sample tiles, and my Credit Card was declined! Apparently it wasn’t a scam, I had tried to use my CC to top up my mobile phone and when it wouldn’t work realised that I had used a different Card.
Apparently a lot of CC fraud is using the cards to top up mobile phones. Whoudve thought!

I hate these scams which are part of everyday life now! We recently changed our Sky package. I had an email from Sky (supposedly) which looked official. I filled in their questions but when it came to giving my debit card details I decided to check with our “Help Desk” (our son) who told me not to go any further with it and delete it as it was a scam. Lucky Escape!

Yes, it's McAfee with BT. Call them, make sure you actually have it downloaded, it doesn't happen automatically

This explains it - it’s called BT virus protect bu is in partersip with. McAfee. It’s included as part of all BT broadband packages
www.bt.com/help/security/anti-virus-software/what-is-bt-virus-protect-and-how-do-i-get-it-

I’m with BT as well and I thought all broadband packages included McAfee anti-virus protection. Just sign in to your BT Broadband account and you’ll be able to check

chicken Firstly check with BT but I think you will find that you just have a BT firewall which is not really much of a block to viruses (oh yes - they're everywhere) or malware. It may be that BT threw in Norton for free at some point but it is an anti-virus package that is not free and you do not really need it for domestic use.
Can I suggest that you download Avast Free which is more than adequate for your home needs? I have used this for work and home and have had no problems since I started using the Internet nearly 20 years ago.
Norton also does a free version and you can find more free anti-virus software on this link: www.antivirussoftwareguide.com/best-free-antivirus.

Do check with BT first and see what you've got.
I hope this helps.
If you need any further help just send me a message.

I had Norton and got reminders two months before the renewal date. The first time I panicked and took out what I thought was a renewal but was a second subscription. It took ages on the phone to sort it out. I have an automatically renewing subscription with McAfee now and have no problems. (As yet!)

Hover over the email address that it's come from, should give you a clue!

Sounds like a scam to me.

Sounds dodgy to me. I'd contact BT and get advice.

Scam

One thing that made me anxious was some rather strange language. On the subscription form it said that certain details would be used to "populate"something in future years and this sounded weird and made me suspicious that something wasn't right, maybe a cloned website.

We have BT but no advertising pop ups. Could you contact BT to ask about their free security?

We have BT but also have a security subscription.

If you have a Norton account you will have a password to access your account. Do this first .What that tells you will help you decide what to do. We have BT broadband but we still use Norton . I should also check with BT

I dont know chicken but I get these as well. I've risked ignoring them so far.

Do you have a subscription with Norton?
If not, it may not be a scam as such but a way for them to get new customers.
I usually ignore things like that when they pop up.