When an Uncle died, one of his cousins had called the Co-op on my Mothers behalf, !!!!!!!
She for once waited until I arrived that evening, and we discussed it.
She had used the Co-op for my Father and did not like them at all.
I contacted a local company in the area my Uncle lived, then called the Co-op to say they would not be needed.
The woman was really rude, even trying to threaten breach of contract. When I asked which contract she said she had a verbal contact with my Mother I asked the name of the caller (cousin) and told them to get in touch with her.
Also informed them that I would involve a lawyer if they ever contacted my Mother.
The thing is she would probably have given in to them, in fear.
The local company is excellent and has since been used by many of the family including me for my Mother.