Not sure if other Gransnetters have noticed this but recently I have experienced poor responses from customer service helplines. There seems to be a pattern, the advisor takes your call and then after one or two questions states "sorry our systems are down, can you try later and then hang up". I wonder if these advisors are working from home and just say this response for an easy life. I've had the same problem with our water company, mobile phone company, pension company and others. I've tried taking their name first but it still happens. I hasten to add that other advisors have been lovely and helpful, usually if I explain what just happened, and I wondered if others had come across this too?
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