FUNERAL FLOWERS

Rather than fork out another £75 on flowers and risk it happening again why not transfer some money to your friends family in Croatia and ask them to place flowers on the grave for you, alternatively let them donate the money to a chosen charity?

As others have said complain.

I have to say though that I Never go to a Company for flowers, I always find a good Florist local to the recipient, much nicer and we have never been disappointed.
In this case though it probably wouldn’t have been possible and I’m sure the family appreciated the thought.

I sent flowers to my sister for her birthday a few days after a family member had died. I used Interflora. Never again.
I asked for bright and cheerful. And they sent nothing but green foliage with a sprig of white all tied in black ribbon.
I was furious. They sent a replacement immediately. The biggest bouquet you have ever seen. With all colours. It was really worth complaining. But I would never ever use them again.

One of my sons sent flowers from a very well-known High Street clothing and food store for Mother’s Day. The other sent some at half the cost from an online company.
The expensive High Street store flowers lasted just seven days. Whereas the other cheaper, but larger bouquet lasted almost 3 weeks. Don’t bank on a well known name being the best.

Complain, and loudly! They rely on people not reporting this kind of incident and that is very wrong. My son in Australia sent me flowers for my birthday in October and they were fabulous, lasted ages, I sent him photos and he thanked the company. Christmas he used the same company and I got just half a dozen stems of spray carnations, no gyp and no foliage, delivered two days AFTER Christmas and they were literally frozen solid, actually had ice particles on them! We complained and I got a replacement.

We had the opposite experience years ago. I was in USA and sent my MiL in England flowers for her birthday, spending what I would have spent here. She received a vase on a plinth with a beautiful arrangement in it.

I feel for you on this because £75 is a hell of a lot of money and you wanted to show how much you cared and it didn’t send that message at all I can understand you crying over it

I sent my daughter ‘bloom and wild’ once and she sent me a photo and they were awful I could have done better to go and pick some Daisys and buttercups out the field I would never use them again Although they get rave reviews

I don’t think it would be appropriate or necessary to send another bouquet and yes I would make a very robust phone call to the company involved

I have had it happen to me as well. Not a funeral, which would be worse, but at Christmas time a few years ago. My SIL sent a photo to say thank you for the arrangement, but honestly, it was a few evergreen branches and fake berries. I had paid quite a bit, and was embarrassed. I think she would not normally have sent a photo, but it was her subtle way of letting me know I wasn't getting value, without actually telling me the 'flower arrangement' had no flowers at all!

I called the florist to let them know, and they offered me a discount on my next arrangement... as if I would ever use them again.

I can understand how upset you must feel and that was probably the trigger for more tears; I don't suppose you'd been able to see your friend for quite some time either.

It's very upsetting and has happened to us with funeral flowers, which are usually very expensive. Did you order through a firm which has branches here and links in Croatia?

I hope you get some recompense and perhaps you could ask her son if he would like a donation to charity instead.

I'm sorry for your loss.

If I may Paddyanne I think you are crying over much more than the flowers - they are the trigger. You are mourning a good friend, you are trying to manage a dreadfully stressful and worrying situation, you would probably have liked to say your goodbyes in person and now you are having to cope with a caring gesture going "aglae" despite your best efforts
I hope I am not bring intrusive but I think you are having to cope with a lot of emotions at present. Be kind to yourself

Of course you’re upset and yes, small things do hit hard especially now, but of course its not your fault paddyanne. Let the shock and upset settle before deciding what to do. I like the suggestion of an email to your friends son who sounds a kind person, I’m sure he’ll understand. My condolences for the loss of your friend, a sad time for you.

Oh, that’s not on at all. The son sounds lovely, making contact with you in that way. I’d do as others suggest and explain the situation then, if you get a refund, offer to donate it to a charity of his/his mother’s choice.

It’s horrible when a good intention goes awry like that.

Thanks ,I'm really peed off because I tried three other companoes who said they couldn't deliver on time and this one said it wasn't a problem and now to see what they sent .My heart sank and I feel like shit.I send flowers to them two or three times a year and have never had this before .I'll see what the company says and go from there .I know its not the worst problem in the world but I'm crying buckets over it ....small things sometimes hit hardest

I would complain to the company and if you get a refund donate it to a cause dear to your friend's heart.

When you are at the mercy of local florists in foreign countries, you are on a hiding to nothing.

I think all you can do is send a short email, saying, quite lightly, ^Not quite what I ordered, I was hoping for lilies roses and gypsophilla, but never mind it is the thought that counts and you know how much I cared and loved ........

Some of the flowers you ordered may not be available in Croatia this time of year or florists and cut flowers as readily available as in the UK.

I do think it is the thought that counts and your friend’s son will have been touched by the gesture. He will understand these are difficult times I am sure.
However that does not excuse the company who should be offering compensation and/or replacement flowers.
If you are offered compensation it is up to you to decide whether flowers are what you want to send at this juncture or whether a charitable donation to a charity of their choice would be appropriate.
I had a similar (but different ) problem with flowers I ordered for D 2 when she lost her first baby - I could not get to her in London as I could not leave DH -and the flowers were not cheap, meant to be bright and cheerful to show hope for the future, but instead the company sent a miserable bunch of tulips like garage forecourt flowers certainly not worth the £45 I had paid and nearly a week late . . Yes they refunded the money, but the moment was gone and the gesture seemed empty.
How very sad for you - and condolences on losing your friend

A couple of years ago my daughter sent me flowers for Mother’s Day from Moon pig, they were absolutely appalling and although I didn’t want to tell my daughter I did and insisted she tried to get a refund which she did. The thing is these companies think that people won’t complain and I didn’t want to for risk of upsetting my daughter but I’m glad I did