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Booked a hotel? your advice please

(5 Posts)
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infoman Thu 04-Mar-21 09:36:50

We booked a hotel a few months ago for an event that required over night stays.
As we are not allowed to stay over night,
we had an e-mail to say "manage your booking".
Just want to be sure we don't lose our money.
Any help or advice most wellcome

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Ellianne Thu 04-Mar-21 09:38:39

What cancellation option did you choose when you booked?

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GrannyGravy13 Thu 04-Mar-21 10:36:54

Ring the hotel, far easier than trying to navigate most websites.
They have probably got staff in, especially as bookings are going up anticipating the end of lockdown.

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infoman Thu 04-Mar-21 14:42:29

The "national" hotel chain rang me and said I can't cancel.

After "discussing it further" the hotel said we will give you your money back.

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Newatthis Thu 04-Mar-21 15:10:45

Take your money and make alternative arrangements.

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