It's just been delivered. The bag containing 12 large free-range eggs had gooey yellow mess in the bottom - 2 eggs had cracked. The driver wrote off the price of all the contents of that bag - 26.46p for my 'inconvenience' of having to wipe over some of the contents. As inconveniences go, that one I can happily live with
Ocado do the same. I had a bag which had a burst tub of cream. He informed me that he would process a refund. I was surprised, when I checked online, that it was for all the items in the bag (around £18).
My WR delivery today had a split bag of flour but I didn’t contact them about it - they’ve been so generous with substitutions, refunds etc I felt it wold have been mean. I can’t praise the overall delivery service I’ve had from them too highly .