I'm surprised how unjoined-up the NHS vaccine information systems are.
I booked online appointments for my two jabs. The first one was done in March. I have the date, type and batch number recorded on the small blue card.
About two weeks before the second in May, I received an automated email cancelling the appointment. It proved impossible to rebook the second online.
I was told by 119 they had no record of my first vaccination and that's why my second appointment had been auto-cancelled (you can't have a second without a first) and that's why I couldn't rebook the second online.
They said I had to sort it out with my GP but the practice manager is uninterested as I had the first at a vaccination hub and not at their surgery (as I didn't qualify to have it there.) The practice manager refused to allow me to have the second at the surgery so I was left in limbo.
In the end, in May, I went to a walk-in day at the same vaccination hub to see if I could get the second done. No problem with that. They confirmed they had a record of my first vaccination so now I have two dates and two vaccinations recorded on my blue card.
However, the NHS App is only recording my second. It does say 2 of 2 but I have, so far, been unable to get a Covid pass via the app because that system is not showing 1 of 2.
I now need to go to something at the end of the month where the building management say they want to see a Covid pass and won't accept the blue card.
Yesterday, I called 119 again, fully expecting them to say they have no record of vaccine number one but they do! They say they are sending me a paper pass in five working days BUT they cannot explain why vaccine number one it is not recorded on the app. Furthermore, they don't know how to rectify this other then to tell me to go back to my GP. I tried that today and they are still uninterested.
Hmm. I suspect this is something to do with the person at the hub who was recording my first on a laptop and supposed to fill out the blue card. I said and spelt my simple four letter surname four times and she still looked puzzled. (In frustration, the person who gave the injection took the blank card from her and filled it in.)
Having worked in data processing. I have a sneaky feeling that the name she entered on the laptop and my NHS number did not match and have thrown up an anomaly in a batch processing system somewhere, a system that doesn't join up to the booking system or app.
Fingers crossed the paper Covid pass arrives in time.
I sympathise with you LittleAnnie. You were trying to be helpful but having had some experience of these unjoined up systems I can see how it might happen that someone on the end of 119 can't help with a booking query.