On line supermarket deliveries - advice please

Sainsbury’s is our regular delivery , always helpful drivers, good at time keeping, sometimes substitutions but you can request no subs, occasionally items out of stock recently, milk freezes easily, as can bread, I get bags ready near door to pack on arrival,

Franbern What a wonderful daughter you have xx

Another vote for Sainsburys - I order every two weeks and use one of the £1 4 hour delivery slots to keep the cost down. They are friendly, reliable and rarely any issues - substitutions are usually suitable, although that is not common in the first place. Avoid Asda like the plague - they are terrible!

It's good to know that these problems exist in other countries than the USA! Thank you, Ladies

Yes Sainsbury do deliver to flats as i know 2 people who use them and one lives on the 3rd floor and no lift.

Have had Sainsburys delivery since Covid started. I have a delivery pass which has been good. I pay every six months. Really like it and it has been a boon to me.

Got very fed up at the start of lockdown with Tesco as no slots available at all for several weeks. We had done literally all our grocery shopping there for years. I actually rang up their customer service and said you can look at my Tesco Clubcard to see how much I spend with you, but I can‘t get a slot, but just got the brush-off. No Sainsbury’s, Waitrose, Asda or Ocado in this area. There is an M&S, but when they advertised Ocado deliveries, I rang up and they said not in your area. Then Morrison’s started doing deliveries. Hurrah! A slot every week, cheaper than Tesco, lovely delivery drivers. The only problem is, you can‘t opt out ofsubstitutions, and there are some very odd ones, plus some that ought to be made but aren‘t, eg no bread or milk sent when specific type ordered is unavailable. However, a list of substitutions is sent before delivery, and any you reject are taken back and refunded.
Can‘t comment on flats, sorry, as we live in a house, but they always deliver up our awkward long drive

AlisonKF

Still no info. on flats. I am hoping to move from a listed cottage in a village to a new flat in the nearest market town. I have serious arthritis and can no longer drive. Because I live opposite a well stocked village store, I have relied on this, but even crossing the road carrying a bag is gettng beyond me. I have never lived in a flat and would need one with a lift. In London one needs a code even to enter the ground floor lobby. What happens there regarding home deliveries ?

The code to enter a block of flats is for residents or visitors who have been given the code - delivery drivers just press the buzzer for a particular flat and you let them in.

All very easy!



Don't worry

Substitutes as bargains - I once ordered a modest piece of stilton from the counter section. This must have been out of stock, because what arrived were four 250g pieces of prepacked stilton from the shelves, for the price I would have paid for one 250g piece cut by the counter staff. Three of them went into the freezer, to be brought at intervals over several months.

AlisonKF Still no info. on flats. Throughout the thread, quite a lot of people have commented on their various experiences with supermarket deliveries to flats. To find out the situation in your own area, from your local supermarkets, you will need to look on the supermarkets' websites, or phone or email them directly for information.

Since the start of the pandemic, i have been using Asda and Tesco click and collect.
Both supermarkets, in my opinion have been very good.
I think Asda have improved a lot recently.
I very rarely get any substitutes and produce is fresh.
Maybe I’m just lucky. Also Asda, much cheaper than the others. I seem to get more for my money.
Click and collect slots, around £1 -£1.75.

I don’t know why people grumble about delivery charges. Before. Lockdown I used to get the Dial a Ride to town £4 then hire a scooter £4. The majority do not live in walking distance of shops so there is the cost of fares or petrol.
I used Sainsburys a few years ago after an operation. and since lockdown started have used them once a fortnight and been satisfied to pay £4. If you are not satisfied with any item you can refuse it. I did try Waitrose but some things were not available but I learned that they sourced from a small store whilst Sainsburys were from a superstore.. Orders can be amended up to midnight before delivery day.
Goods are unpacked on to my kitchen table and frozen and cold stuff placed separately. This means it is easy for me to have a break before putting everything away. I can order practically every thing I need not just food items. Cleaning stuff, Vitamins, make up, magazines etc.

The people in the flat above me (a young couple) have Tesco delivery, and the shopping is taken up to their door.
We have an intercom system, so that when someone buzzes your number, you speak to them before pressing a button to let them in.

Still no info. on flats. I am hoping to move from a listed cottage in a village to a new flat in the nearest market town. I have serious arthritis and can no longer drive. Because I live opposite a well stocked village store, I have relied on this, but even crossing the road carrying a bag is gettng beyond me. I have never lived in a flat and would need one with a lift. In London one needs a code even to enter the ground floor lobby. What happens there regarding home deliveries ?

Yes they do that rowyn. We have had a couple of bargains from Tesco!

\PS. I didn't allow substitutes for ages becasue I thought I might be given more expensive products. It took me ages to find out that if you are given a substitute you are only charged the price of whatever it was you ordered. That's just been proved to me, as I collected an order from Asda today, and have been given a 470g chicken and leek pie instead of the 200g one I ordered, but have only paid the price of the smaller one - £2!

My next door neighbour uses Iceland and I'm pretty sure it's free if the order is £40. She is very frugal so would certainly not pay much ( in her 80s) and never used delivery until Lockdown but has been very pleased with it. Don;t know re flats!
I use Click and collect, alternating between Sainsburys and Asda; They do charge, but obviously much less. I know that when I C&C at Asda usually between 10 and 11am, the charge is just 50p ; can't remember what Sainsbugs charge. But that's useless information if you don't have a car!

I have used home delivery every week since Tesco first started 'Tesco Direct' back in 1996 which was then by telephone and a catalogue and I have never looked back.
I have a regular slot every Friday morning which was great throughout the pandemic and my husband was shielding. It's definitely the way to go with all the heavy, non perishable, items like washing powder, toilet rolls, bottles etc.
It is so much easier than walking up and down aisles, putting things into the basket, taking them out and putting them on the conveyer belt, putting them into shopping bags, pushing the trolley out to the car, putting them into the boot and then getting them out again at home. I can buy fresh meat/vegetables if I want to be able to choose them myself, but I would never do a 'big shop' in a supermarket again.

I use Sainsbury’s £1 del good value and Morrison’s buy their delivery package up front great offer also Morrison’s refund plastic bags when you give back. Tesco’s rip off delivery .

I did my first shop with Amazon Fresh/Morrisons yesterday and what a revelation. All of the food had a decent use-by date- satsumas were the proper size, not resembling marbles.

A 2-hour slot and mine arrived within the first 30 minutes of it. It had to be an "attended" delivery because I had ordered one bottle of wine so I had to give my date of birth. The driver and I laughed over that as it was fairly obvious I was marginally over 21.

No substitutions because I had only ordered the previous day.
One item was not available or "on the shelves" and that was semi-skimmed long-life milk.

Some brands I did not recognise and the mushrooms came from Ireland.

The minimum order was £40 and I paid zilch for delivery because I am a Prime member. For a fee a minimum of £25 of goods would be delivered.

Everything arrived in 4 thick recyclable paper bags.

I think they have a new customer for life.

Thanks for the tip Floradora. I didn't know that. I will have a look.

I, too, prefer Sainsburies. Can you get together with a neighbour to make it £40 +

Tesco are not releasing their Christmas delivery dates until November 16th for those with a delivery pass, 23rd for those without.

Sorry Daisyend1 I must have misread something ?

I have done a little online shopping in the last year or so, but never for grocery. I prefer to go out and buy food stuff. I am lucky that I live near two good farm shops and a couple of good supermarkets that are not huge so easy to get around. I did read that all the online slots for Christmas are already booked out for most supermarkets. I have a few friends who do online and are amazed at the substitutes they get when an item is not available. One friend asked for tomato ketchup and got pasata instead. another asked for cherries and got a bottle of Croft Sherry instead of the cherries.