Tesco online food shopping - how to complain/request a refund online?

It’s much easier to take a quick look straight away when ‘fresh’ fruit and veg is delivered and hand it back to the driver for an automatic refund. Takes seconds.

The oranges yesterday were in a pack. It's very unlikely I would have spotted the problem while doing a quick look.

Plus several other problems that I've quickly sorted out online in the past have not become obvious until the driver has left. For instance, I would have had to physically tick off every item on my invoice while the driver waited, in order to spot that the batteries I had ordered and been invoiced for (no pun intended) were not there!

I had the same problem the other day, OldnProud and couldn't find any way to complain except by phone now.

It was easy when I did, spoke to a very helpful adviser and I got a full refund on my card promptly.

We unpack as quickly as possible and it's not always possible to check everything thoroughly or examine use by dates.

Calistemon

I had the same problem the other day, OldnProud and couldn't find any way to complain except by phone now.

It was easy when I did, spoke to a very helpful adviser and I got a full refund on my card promptly.

We unpack as quickly as possible and it's not always possible to check everything thoroughly or examine use by dates.

It's at least reassuring to know that it's not just me, Calistemon, if you know what I mean.

Just had a look and the form has gone, what a pain. How are deaf people going to complain?

Calistemon's post prompted me to phone Customer Services about this.
I hadn't been going to bother, because the oranges were so cheap anyway that it didn't seem worth the hassle.

Obviously, I did mention the oranges, but my main reason was to try to find out what was going on and if necessary, lodge a complaint.

To be honest, I'm not sure that the person I spoke to really had the answers. The responses I got were more on the lines of 'it might be this ... '.

Anyway, it " might be" that this is because they have had some changes going on at their, and the form "might" be back. (Actually, I have just found a link to a form for missing items/incorrect substitutions on my online invoice. It's presumably not meant to be used for other problems, but would probably have the desired result anyway.)

As for the Customer Services email address not being monitored, that is apparently because it would have been switched off over the busy Christmas period while they were so busy, and will be switched on again soon.

Fingers crossed ?

I noticed this with Sainsbury’s a while back. I (maybe cynically) thought that it’s because they know customers are less likely to raise issues if they have to phone.

MandL

I noticed this with Sainsbury’s a while back. I (maybe cynically) thought that it’s because they know customers are less likely to raise issues if they have to phone.

I cynically thought exactly the same thing, MandL.
In my case, they would be right, as I hate using the phone.

If this persists, I will swap to another supermarket, if I can find one that hasn't done the same thing yet.

I always telephone them, never any problems with immediate refund, no crackly lines either.

The customer services number for home deliveries is on the receipt 0800 323 4040. If I ever had a problem (and it is rare) they are more than helpful.

It will be interesting to see if anything changes, OldnProud.

I had another item which proved to be unsatisfactory (potatoes) but can't be bothered to go through it all again for the amount they cost.

Sashabel

The customer services number for home deliveries is on the receipt 0800 323 4040. If I ever had a problem (and it is rare) they are more than helpful.

Thank you, Sashabel

DH phones them up. They’re always very helpful. We were sold two short dated chickens before Christmas and weren’t told so they refunded us.

My OH certainly couldn't have dealt with yesterday's phone call to them. My hearing is OK, but even I couldn't hear the operative perfectly, but luckily well enough to manage. OH only understands if all the conditions - line clarity, volume, diction - are perfect, so he wouldn't have stood a cat in Hell's chance!

There must be an awful lot of people like him, who really rely the online forms of contact.