Not sure this is the correct forum to be put this under. But I really to have to commend (and recommend), the wonderful Passenger Assistance Service I always get when travelling to visit my children and friends on trains.
I have used this for some years, but this last weekend, I used it- for the very first time, with a small electric folding wheelchair. Was a little concerned as I was requiring three trains each way go cover my journey from Somerset to Cheshire.
My phone call booking this, it was to complicated to do on line, was met with such kindness and empathy and all sorted out in no time. And, some changes to the trains was always notified to me very quickly by phone.
At first I was too nervous about staying in my wheelchair and going up and down the ramps, but then found that I could do this easily and comfortably, with the Assistance person being with me.
My journeys in both directions went brilliantly, and it was so lovely being totally independent at each of the inter-change stations. Most trains seem to have one carriage (the one with the accessible loo), where there is a wheelchair space, where I could 'park' my chair and then sit in a normal seat.
I cannot thank these people enough for all their help, always with a smile. They are all so lovely. If anyone else on GN, feels concern about travelling with a wheelchair, then please do not - it is great.
I am looking forward to my next journey to North East London, in October. Will then see how this all work also using the London Underground.
Franbern Tue 20-Sep-22 08:36:17
grandMattie Tue 20-Sep-22 08:43:00
Ashcombe Tue 20-Sep-22 08:43:13
vampirequeen Tue 20-Sep-22 08:45:20
MawtheMerrier Tue 20-Sep-22 08:49:38
Grammaretto Tue 20-Sep-22 08:56:11
Franbern Tue 20-Sep-22 09:03:28
infoman Thu 22-Sep-22 05:20:38
MawtheMerrier Thu 22-Sep-22 07:31:08
Luckygirl3 Thu 22-Sep-22 08:31:43
Franbern Thu 22-Sep-22 08:35:04
Ashcombe Fri 30-Sep-22 20:17:26
welbeck Fri 30-Sep-22 20:59:24