Today I bought some products from Holland and Barrett online. They have changed the procedure for buying their items and it was quite a palaver. In the past it was just select and item, put it in the basket and pay. However this time there were more stages to get to the basket.
When I had paid online I was immediately asked for a review. I titled it ‘Good products’ then I said I preferred the old style of ordering. It then asked for a name I wanted to be known by for the review and I gave a shortened version of my name, it immediately said they already had that one for another customer with that name, so I gave a completely different name which again was rejected. I put in the name of a character in a book, rejected, then the BBC, again rejected. I then realised that they were not accepting my criticism.
Some of you may remember I had the same problem with Boots, who wouldn’t accept my review until I had watered it down.
What a swizz companies only want good reviews and won’t accept constructive feedback.
No more reviews from me.
