HousePlantQueen
When I take over running this country after my carefully orchestrated coup, the water companies will be first in line for nationalisation. The amount of water wasted through unrepaired leaks is massive compared to the amounts I can save by using their stating the bleeding obvious handy tips. Coincidentally, we have just received our 6 monthly statement from Anglian Water. We pay £16 per month ( metered), have a credit of £45 so obviously our new DD will be £27 per month. No, I couldn't work it out either.
We were the same with United Utilities. We had quite a big credit balance from the previous year, and yet the DD was still increased, and without a significant increase in usage or a big price rise, we will be again. When I rang them, they couldn’t explain properly either so have now returned the DD to the original level. There was talk earlier in the year of how the energy companies were hiking customer direct debits to increase their cash flow, and this smacks of the same thing.