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Callistemon21
So what's happened in the intervening five years?
It's hell.
The chairs are metal and uncomfortable, there's standing room only, so people start chatting about the waiting time, how hungry they are (they did come round with sandwiches for patients only), how hard-pressed the poor staff are, are you ok there sitting on the floor?, is there anything in the vending machine apart from crisps or chocolate bars, let me help you with the coffee vending machine, hope I'm not still here tomorrow night, do you come here often?
I was in an A&E in October.
Huge area, three sets of people waiting to be seen. We were there about 3 hours and during that time the person I had taken there got a "full MOT" including X-rays, blood tests, everything they needed.
I'm not saying it's all great everywhere, but it's not terrible everywhere either. It's not hell.
There are so many variables - the time of day, day of the week, staffing of the department on a particular shift, log jamming of assessment beds or inpatients beds, how serious/time consuming the cases ahead of you are, how long patients who are waiting to be examined by another team, eg Orthopaedics, Cardiology etc. are in the department, how long waits for X-rays and pathology are, what your complaint is etc.etc. I think all A&E departments have very busy periods, but they are so dependent on the other services running efficiently to support them, so an appearance of inefficiency is not necessarily or even likely to be down to the staff in A&E themselves, although they pick up all the complaints. Many moons ago I managed A&E, I’m sure it’s not changed other than got even busier.