Contacting NSANDI

I agree that the process is ridiculous, Auntiflo. I gave them my landline number and now want to change it to my mobile number, but when I sign in with the OTC they send to my landline, plus all the password stuff, they still won't let me change it online. The thought of wading through a phone call leaves me somewhat less than enthusiastic...

I had an infuriating conversation with the same young man at NSI yesterday. When I finally let rip, DW told me that was no way to speak to someone. "It's a **ing machine!" I roared. When I finally got "him" to pass me on to a human being, I was told there was a half-hour wait.

WhenIwasyourage. If you can get into your account, by using the landline OTC, you should be able to go into Your Details and change the phone number there. That is what I managed to do this morning.

Well done Grumppa. When speaking to the non-human, he definitely has no sense of humour.
How long did it take you to speak to a real person, and did you manage to resolve your problem?

When you phone somewhere and are given options of pressing numbers for different departments if you do not press anything and say nothing it often says we are connecting you to a customer service advisor.

I’ve been thinking about contacting them for sometime, so thank you for the warning. I’m very fed up with trying to do things online and being unable to for one reason or another. So this is now another one. I always try first to do something online first and calling tends to be a last resort. I get very p****d off being told by the automated voice that I may find the answer online.

As DD2 says, it’s not customer service, it’s customer abuse.

Thanks, Auntieflo. I'll give it another try.

I have managed to speak to a human when I wanted to give them a change of phone number. The problems started when they asked for my key words, you know the kind of thing, where were you born, mothers maiden name etc. I told her the words but made the mistake of not spelling them out, the human inputted a different spelling into the computer which of course, would not accept them. So if you get to the stage of talking to someone and they ask for the words, make sure you spell them out loudly and clearly.

Not prepared to wait for up to 30 minutes to speak to a human being, so am writing to the Chief Executive to draw attention to the failings in the system.

I was thinking of buying Premium Bonds. After reading this I will not bother!

Their web site is awful, it’s almost impossible to actually do what you need to do. Part of the problem is the paranoid security which gets more and more convoluted as they battle the criminals who are always a step ahead.