I was 19, a long way from home, at university and I wanted my long hair cut short into a neat bob. I decided to go to the best (and most expensive) hairdresser in town. My appointment was on a Friday afternoon and when i got there the salon was empty.
I soon discovered why, the owner was drunk. He didn't listen to anything I said, he just shortened my hair by six inches, no styling, nothing, I was too young and unsure to argue it out, he was drunk anyway so I paid the bill and left in floods of tears.
I walked straight down the road to the local John Lewis and presented myself to their hairdressers, told my story and said could they give me an instant appointment. The women's salon couldn't, but they had an appoinment free on the children's side with one of their hairdressers. A lovely motherly womam, who understood all my problems, gave me a lovely bob, sympathy and understanding, just what I needed, and only charged me the chldren's price, with a discount.