Gransnet forums

Chat

Landlines being phased out

(102 Posts)
Abitbarmy Tue 17-Oct-23 13:29:23

Apologies if this has already been discussed but we have just been made aware that our broadband and phone supplier, Plusnet (BT) are no longer going to provide a landline option. We could move to a different supplier but as they are all phasing out landlines between now and 2025 there seems little point. Everyone will be updated to full fibre/fibre broadband by then. We don’t use it to ring out anymore but a handful of people we deal with still use our landline number so will need to update them. It will be cheaper by about £10 a month also so that’s a plus. It will just take some getting used to and mean everyone will have to have mobile phone soon which might be challenging for some folk.

nannyjoe Sun 28-Jan-24 20:45:34

The new so called landlines plug into the router ,if you have a power cut or wifi goes down you have lost the landline ,until its up and running again ,not progress in my opinion.

M0nica Thu 26-Oct-23 19:18:54

I suspect that EE will become the name of the retail side of BT. Just like (in reverse) British Gas is the name for the retail arm of Centrica, which was, of course once called british Gas.

NotSpaghetti Thu 26-Oct-23 08:35:49

karmalady EE belongs to BT. It is a brand within BT

karmalady Thu 26-Oct-23 07:16:23

I was half listening to radio 4 yesterday, it seems that EE is becoming very heavily involved in phasing BT out. Landline is just the beginning andEE already have bases in BT centres all over the place. It seems as though yet again, the end of a British institution

M0nica Thu 26-Oct-23 07:08:44

I merely quoted a BT press release. Do not shoot the messenger.

RosiesMaw Wed 25-Oct-23 22:51:08

All I was saying that the 2 "additional" changes referred to (use in power cuts and using area codes for local calls) have been in place for years.

RosiesMaw Wed 25-Oct-23 22:42:37

I've always been perfectly happy with the 2 tin cans and a piece of string, myself.
But to clarify
1)my landline will not function in a power cut
2) I have had to use the area code even for local calls for years and years.

If you know more about my landline you are more than welcome

M0nica Wed 25-Oct-23 22:27:06

Broadband ISP BT has today confirmed that they will restart the national UK rollout of their new Voice-over-Internet-Protocol (VoIP) based Digital Voice product from April 2023, which will start gradually with a series of expanded pilot schemes that will be made up of “lower usage landline customers” who already have full fibre broadband.
www.ispreview.co.uk/index.php/2023/03/bt-updates-on-expanded-pilots-of-new-uk-digital-voice-rollout.html

Which rather suggests that VOIP is the new kid on the block.
You must have something else entirely Rosiesmaw

We had ours installed earlier this year and fall into the definition of those falling into the pilot schemes definition for pilot schemes that will be made up of 'lower usage landline customers who already have full fibre broadband'

RosiesMaw Wed 25-Oct-23 22:02:24

Perhaps we were M0nica but i can barely remember not using the area code andcwe moved into this house 30 years ago!

M0nica Wed 25-Oct-23 14:59:38

*RosieMaw, I can only assume you were in one of the early or pilot areas.

BT only seriously began running out its VOIP for landline scheme in 2019 and paused it in 2022 when they began to realise the problems it caused people in areas with poor mobile or internet reception, and the problems facing some very elderly people who did not have mobile phones.

Most transfers are being done on an area by area basis. When ours was done last summe, they did the the phoneof the elderly people living next door and the school opposite, but not the ext house along as the VOIP stopped with us.

RosiesMaw Tue 24-Oct-23 17:57:53

M0nica

One other thing about VOIP phones I had forgotten.

When you dial a call on a VOIP phone, you have to put in the area code, even when it is your local area. This has caught me out several times.

We’ve been doing this for years (the area code even to my next door neighbour) so that’s nothing new.
My landline also will not function in a power cut so we were advised to make sure we kept a charged mobile.
None of this is new-DH died nearly 6 years ago and these “changes” predate his death by several years.

HelenLake Tue 24-Oct-23 17:51:28

I got rid of mine in the end. Wasn't really using it and kept getting nuisance calls.

ExDancer Tue 24-Oct-23 15:11:40

And thank you from me M0nica.

PamelaJ1 Mon 23-Oct-23 17:11:30

Thank you MOnica

M0nica Mon 23-Oct-23 17:09:04

One other thing about VOIP phones I had forgotten.

When you dial a call on a VOIP phone, you have to put in the area code, even when it is your local area. This has caught me out several times.

M0nica Sat 21-Oct-23 11:55:19

EXDancer Your elderly relation's phone will be replaced by a VOIP phone that looks and works like a landline.

Our landline has been replaced by a VOIP phone. It looks like our landline phone and is in the same places. Her phone supplier will put an internet line into the house to which the phone connects. So for everyday use she will continue to use the phone as she does now.

However, there are a couple of problems, one is that if there is a power cut the phone will go down and she will be unable to use the phone to tell anyone and ask for help.

owever Age UK has a Fact Sheet on this subject, which it may be helpful for you to read www.ageuk.org.uk/information-advice/money-legal/consumer-issues/changes-to-landline-telephones/ so that you can help and advise your relative when the change comes and you can make sure she gets the battery backup. I found it a very useful read.

The other problem, which not many people have, but we do is that, if you have a big house you may find that you have to install a internet extender to get the signal all round the house, including bedrooms.

PamelaJ1 Sat 21-Oct-23 09:00:26

ExDancer

Like PamelaJ1 I'd like to know what people without broadband are expected to do, like one of my dementia suffering elderly relatives.
Will she be without any way of communicating by phone?
Is she expected to buy a mobile phone, and remember to keep it charged?
She will she be virtually isolated.

I think that no one knows the answer.

Louella12 Fri 20-Oct-23 20:04:27

We've not used our landline for years

I adore my phone, but never for phone calls. I only use it for calls to doctors etc etc

Family does all messaging via WhatsApp and Insta.

M0nica Fri 20-Oct-23 19:56:09

icanhandthemback and I explained why mesh systems do not work well in our house, even though we have one.

I prefer phone calls, but emergencies apart, I do not want them on my mobile when I am out of the house. I am neuro-diverse and find phone calls in distracting places, like shops, in the street etc, with the background of sound, movement and light variation make it difficult to hear what is being said.

On the other hand, at home, when I can sit in comfort, at my desk or in the living room, but usually in a room by myself, I thoroughly enjoy long phone calls with AC or friends. But holding mobile phones for any time is very uncomfortable, and I find the rounded more narrow shape of the landline/VOIP phone much better and it does no exacerbate the problems I have with my hands.

Norah Fri 20-Oct-23 19:24:07

AJgranma

I have a landline for emergencies but must admit I no longer like receiving phone calls and have given my new number to very few (family and close friends) Text messages/emails far better - I can see who it is and reply at once or not, as necessary. I feel a call out of the blue is intrusive. Would prefer to consider if/how to reply (or ignore). I have seen discussions describing this as a phobia - not at all! I just choose not to be available unless or until it suits me. Anyone else feel like this?

I feel phones are intrusive as well. I rarely answer, except planned business or planned - family short one moment information.

I prefer silence - email. No mobile, no need.

AJgranma Fri 20-Oct-23 19:10:03

I have a landline for emergencies but must admit I no longer like receiving phone calls and have given my new number to very few (family and close friends) Text messages/emails far better - I can see who it is and reply at once or not, as necessary. I feel a call out of the blue is intrusive. Would prefer to consider if/how to reply (or ignore). I have seen discussions describing this as a phobia - not at all! I just choose not to be available unless or until it suits me. Anyone else feel like this?

icanhandthemback Fri 20-Oct-23 18:42:53

M0nica

But our wi-fi reception is worse than landline reception bcause it is not available everywhere in the house.

I have explained about a MESH system earlier in the thread. For 99% of places this will resolve internet signal issues. Talk to your internet company or change to one who will provide it or buy your own online.

BlueBelle Fri 20-Oct-23 18:20:15

Nor is mine Monica, reception in my bedroom is always cutting out, very annoying

Salti Fri 20-Oct-23 18:06:45

M0nica

But our wi-fi reception is worse than landline reception bcause it is not available everywhere in the house.

I really think that you should be complaining to the company that provides your internet. They should be providing a good signal to your whole house.

M0nica Fri 20-Oct-23 16:25:34

But our wi-fi reception is worse than landline reception bcause it is not available everywhere in the house.