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Praise for excellent service

(57 Posts)
lizzypopbottle Wed 03-Apr-24 13:21:41

Do you have any recommendations for great service e.g. solving problems with online orders, speed of delivery etc?

Today I ordered some dressmaking fabrics from Legend Textiles. My order was confirmed at 12.31pm and on its way at 12.51pm. Astonishing!

Spuddy Fri 05-Apr-24 11:51:27

I'd recommend www.thecatgallery.co.uk
I ordered a scarf on a Monday morning and it was delivered Wednesday morning of the same week!

Also www.coopersofstortford.co.uk too.

Chimaera Fri 05-Apr-24 11:47:45

I've just ordered @lizzypopbottle, thanks for the recommendation!

sandye Fri 05-Apr-24 11:44:26

I am with Plus Net for my internet, They have a PERSON answer the phone, amazing. Also I reported a wire hanging a bit low in the morning and they fixed it in the afternoon. So pleased.

springishere Fri 05-Apr-24 11:40:47

I order my No.7 items on-line from Boots. They keep me informed and deliver within a few days, postage free if over £50.

AmberSpyglass Fri 05-Apr-24 11:30:20

The reason Amazon is able to provide such fast service is their appalling treatment of their warehouse staff and drivers. I’d rather wait an extra day or so for my items and know that the people responsible for getting them to me have had lunch and bathroom breaks.

Barbadosbelle Fri 05-Apr-24 11:30:18

Evri, the love child of Hermes.
Expect delivery in about a week!
If you're lucky.
I ordered chocolates that took 10 days to travel 93-miles after being notified they had been collected by the carrier. The brown outer box was battered and bruised and the inside individual chocolates were now a kind of misshapen bar!!
Most businesses use them because they're cheaper.
I'm amazed that M&S use them- they've had a delivery to me for the past four days!

N4nna Fri 05-Apr-24 11:26:43

My Doctors Surgery- the Admin staff. I asked for a copy of my x-ray results was told by someone it could take 2-3 weeks. Took the form in Tuesday (after Easter break) afternoon requesting. Text message next day, ready for collection 😁

Barbadosbelle Fri 05-Apr-24 11:20:33

I'm persistently asking for a thumbs-up and thumbs-down link under postings. To no avail.
Can't be difficult as most review links and blogs have them.

Greyisnotmycolour Wed 03-Apr-24 22:50:30

Bella Bathrooms (no idea where that extra BB came from 🤦).

Greyisnotmycolour Wed 03-Apr-24 22:49:18

I refitted a bathroom and bought from several suppliers, some of them high presence online. The best of all was Bella BB Bathrooms, their customer service was excellent. A real person answered the phone, found my order and addressed issues instantly. They were a breath of fresh air compared to the majority online brands. If you are refitting a bathroom I can't recommend them enough.

lizzypopbottle Wed 03-Apr-24 22:36:51

Sarnia Yes, that's the only cloud on my horizon! They were pretty bad as Hermes and I doubt if they're any better as Evri but we'll see....

Galaxy Wed 03-Apr-24 20:30:59

Amazon provide an outstanding service.
I think its important to acknowledge locally good services on the local Facebook etc.

NannyWren Wed 03-Apr-24 19:53:18

Please don't lead me into temptation with your talk of fabrics. I don't need leading! grin [laugh]
Amen

sodapop Wed 03-Apr-24 19:20:04

I had a problem with Amazon UK today, I contacted them and they phoned me back in France within minutes. The lady was very helpful, resolved my problem and all is well

Sarnia Wed 03-Apr-24 18:49:42

lizzypopbottle

Good grief! Evri has my parcel already!

Everything was going so well until you mentioned Evri. grin

BlueBelle Wed 03-Apr-24 18:42:28

I ordered two items from Amazon and the day after my debit card was fraudulently used I had to cancel the card and wait 5 days for a new one in the meantime Amazon not only honoured my two purchases but had sent them and I received them before I could pay for them or even let them know I would

midgey Wed 03-Apr-24 18:33:32

My Nottinghamshire daughter took a parcel for me to the post office, the post had already been collected. There was no hurry for the parcel so she sent it second class. I received it in Staffordshire the following morning! Astonishing.

Tizliz Wed 03-Apr-24 16:55:56

Dogs broke door handle on Tuesday am, replacement received before lunch on Wed and it was in their sale - it was expensive del charge though

Theexwife Wed 03-Apr-24 15:09:00

Mine was great too, 2 metres of clearance fabric to make bunting for £4.78 including delivery. Just received an email to say it has been dispatched.

lizzypopbottle Wed 03-Apr-24 14:47:10

Theexwife I got a 5metre remnant of heavy linen for £25!!!! £5 per metre for 100% linen!

Theexwife Wed 03-Apr-24 14:27:46

I had not heard of Legend Textiles but had a look and ordered, thanks for the recommendation.

lizzypopbottle Wed 03-Apr-24 14:24:58

Hmm... OK my maths went wrong (red face) but still, twenty minutes is amazing....

Germanshepherdsmum Wed 03-Apr-24 14:22:49

I regularly order things from the demon Amazon and don’t know how they manage to deliver so quickly - less than 24 hours. Once an item took two days to arrive (I wasn’t in a hurry for it) and they apologised and gave me a gift voucher for a third of the price.

YorkLady Wed 03-Apr-24 14:14:32

Witzend

Shortly before Christmas I ordered one of those double kitchen bins for dd (the only thing she’d say she wanted!) from John Lewis.

Ordered one evening, couldn’t believe it when it was delivered the very next morning.

Also recently ordered a new school cardigan with the school logo, for Gdd1 - website said they could take 21 days - it arrived no more than 4 days later.

Same great delivery service here from JLewis.
I did ask the driver to make sure it was for me as I was surprised at the quick delivery time.

Great thread OP

Primrose53 Wed 03-Apr-24 14:07:58

A few years ago I ordered a new bike for my daughter late one afternoon. It wasn’t from a local supplier so I was staggered to see a delivery man on my doorstep the next morning at 8.30 with the new bike. Marvellous service!