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Late appointment! Not!

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MissAdventure Tue 15-Oct-24 14:55:34

Me too, when I am.

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keepingquiet Tue 15-Oct-24 14:15:49

I usually begin with, 'Sorry I'm late.'

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MissAdventure Tue 15-Oct-24 14:00:16

I left the gp closest to me for exactly that reason.

I stood at the counter, trying to catch the receptionists eye, whilst she answered the phone, and had a fairly long conversation.

She finished that, standing right in front of me, then started moving files around, not looking up, although she must have known I was there.

I was astounded that she made no eye contact at all.
Then, when she did, she informed me rudely that I was too late to be seen!

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AGAA4 Tue 15-Oct-24 13:53:33

One minute late! How awful. Some people need customer service training. No excuse for rudeness however bad a day someone's having.

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Auntieflo Tue 15-Oct-24 13:14:38

'Arrive early'. Apologies didn't Preview.

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Auntieflo Tue 15-Oct-24 13:13:36

This morning I had an appointment, timed at 09.40 am, for my Vit B12 injection. So I went into town on my mobility scooter, not easy.
I arrived at the desk at 09.39, and had to wait behind two previous patients checking in. When I got to the receptionist at 09.41, I was told " you are late!" The heck I was. What happens when I arrive eRly, which I try to do, and then have to wait 30/40 minutes? Do I complain? No! I am just grateful that I am seen and have managed to be given an appointment.
Perhaps the receptionist was having a bad day, even so early. Heaven help the patients who come along later in the day.
People skills would be nice. Usually our receptionists are very pleasant. Oh well, rant over. Be calm a d carry on.

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