Would it bother you if you could not contact your bank security department on a Sunday.

Have you tried to contact them out of office hours before? I would ring them this morning and try and sort it out. Always worrying when this type of thing happens, but they should put your mind at rest when you speak today. Let us know how it goes.

No. I think all banks need security/fraud department open 24/7

Yes it would both me! Lots of damage can be done in 24 hours.

Yes, I would be concerned. Maybe they have an ‘emergency out of hours’ contact? Worth the phone call to find out before the hassle of moving accounts.

If a bank is going to change the way customers access their accounts don't they normally advise in advance? In the case of the OP I think I would be cautious about using the full password if that were not the usual method and they hadn't advised of forthcoming changes.

My bank, one of the bigger ones, notified recently that online access was to be suspended for several hours overnight for system upgrading and change (for want of a better description) - perhaps that is the case for the OP.

Banks should operate contact services around the clock - scammers don't stick to office hours, do they?

Is it GQ by any chance? Says they don't open until 9 am.
Do you have online banking ?

Sorry yes you do have online, which why it alerted you.
Wishing you well when you ring at 9am.

I would expect 365/24/7 support from my bank.

In your circumstances I would speak to them today to establish what was going on and why you had no support, and then move my money!

They said that, “as you can only access your account with your security details it won’t be a problem”

As you say Fraudsters and hackers don’t work office hours. The problem was partly mine because I mislaid some of the details they needed. The jury is out on whether I move accounts. It is quite easy to do.

Thank you for the advice.

Yes.

Yes, it would bother me. My bank adds to all its correspondence "Note that we would never ask you for ALL your password" and if they were to change that, I would be informed in plenty of time - but they are very unlikely to do so. They'd be more likely to add extra security than to take away from existing safeguards. This sounds like a scammer trying it on. Ring them today, as soon as possible, on ANY of their numbers.

My bank, one of the most well known names in banking, does require the whole password when setting up a new recipient of a bank transfer.

But you are already aware of that, Aldom. It was a surprise to the OP when she was asked for the whole password instead of a few bits of it, as she was expecting. That would be a red flag to me, which I would check up on before complying.

My reply was to you Elegran because you explained that your bank would never ask for the whole password. I thought I would just let GN's know that that may not be the case with certain other banks. Nothing to do with the OP.

Thank you Aldom Between us we have agreed that we would be suspicious if suddenly asked to do something which is not the usual way our bank operates. That should ring alarm bells for anyone who gets an unexpected request from their bank.

The other time to be suspicious is if you get a message that claims to be from "your bank" but doesn't specify which bank that is. It is from a scammer who is sending out bulk messages to every email address he/she can get hold of, without having the least idea which banks they all use. They rely on the person receiving it not noticing the omission.

if you have a bank card there is usually a telephone number on the back - did you try that?

Yes, indeed tthis would worry me. It sounds like an open invitation tot he dishonest to at least try to steal our bank cards on Sundays!

I’m pretty sure banks do have 24/7 security if you suspect security has been breached the first thing they will do is block access. They will then issue new cards and access codes which will take a week, so bear that in mind before calling.

For other help like passwords or connections you may well need to wait for office hours.

You can apparently dial 159 - ie diagonally across a mobile keyboard - to get put through to the fraud department of your bank. It isn't always advisable to call a number on the back of your bank card as this can be cloned or whatever by scammers in process of defrauding you. The 159 line is managed by Stop Scams UK.

Hi OP,
I would suggest you email your banks CEO - their contact details which will be on; ceoemail.com.

Good luck.

They do …..you have to ring the number on the back of the card I think what’s 24/7
Suatar the telephone number is the same whether your card has been cloned or not it’s just a tel number not a card number