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Checkouts in supermarket

(145 Posts)
GrannyIvy Mon 28-Oct-24 14:22:26

I went to Waitrose this morning, a busy Monday morning in there. Only one till being operated by a member of staff was open. We really are being forced down the self checkout option. How to others feel?

I am happy to self checkout with a small basket of goods but prefer to take a full trolley through the normal staffed check out till out as there is not enough room to pack loads of stuff properly on these self check outs. All a bit cramped for space.

There was an awful lot of moaning in the queue for the one till open today by disgruntled older people myself included. Apparently we are being given choice said the till lady, what choice I replied as only one till open so more being forced down the self checkout route!!

Where have all those lovely ladies that were so friendly on the check outs gone? Only one poor stressed lady on self check outs assisting customers who were all needing lots of help it seemed. Very amusing to watch while I queued.

Apparently Waitrose hope to do training sessions for us older shoppers on self check outs. I look forward to that. Is it only us oldies that need this training I wonder.

Hardly any staff in the store today when Monday is always a busy one as market day in our little town.

Marydoll Mon 28-Oct-24 19:29:55

Self scan is a godsend for me.

I struggle to empty the trolley and put items on the conveyor belt, then pack bags. I get really flustered at manned check outs, as the queue builds up and people start huffing and puffing, because I am struggling.
With a hand held scanner, I can scan as I go.

valdavi Mon 28-Oct-24 19:36:45

I use self-checkout when all the manned ones are busy, or the only checkout assistant left free is the lady who looks down her nose at me - I prefer the machines to her.

gentleshores Mon 28-Oct-24 19:44:56

I used to hate those self service tills - I always did something wrong and someone would have to come over and sort it out. "Take the bag" "Put the bag back" You couldn't lift the full bag off the tray ready to start using the next bag! The bags were all stuck together at the top. If you weren't fast enough something would beep at you!

Anyway I can't manage shopping any more anyway so we just do online deliveries instead :-) OH still pops to the co-op sometimes - it's not a very big one but they also have self service tills, but he goes to the main till as he can't even manage a car park machine! Let alone a self service till.

merlotgran Mon 28-Oct-24 19:58:17

Whingey

Will never shop at Aldi as they look in your shopping bags to check that you are not shoplifting

I can’t understand why anyone would have a problem with this. The staff at my local Aldi use their common sense and just ask you, very politely to open the top of a large coolbag or bag for life so they can see it’s empty. I usually have mine ready so they don’t have to ask.

It’s no big deal. Save your ire for the dishonest people who make it necessary.

M0nica Mon 28-Oct-24 20:16:03

In France it is standard practice for the till operator to look into all your shopping bags before you put anything into them. It may be the same in other EU countries, but I have no expereince of them. Aldi is a German company, so it will just be common practice in their stores.

personally, I have never had any problem with ti. They cannot know just by looking at someone whether they are honest or not. They do not have a sign on their foreheads. Bt treating us all equally, there is no suggestion of dishonesty about anyone, until it is shown to be true.

SueDonim Mon 28-Oct-24 23:09:09

They’d have fun looking in my bags. In one of them, a sturdy, woven hemp or whatever it is, bag, I keep spare nappies for the toddler (though he’s toilet trained now so can bin those) a pack of wet wipes, walking reins, assorted till receipts etc.

I recently discovered, under the bottom inner, a packet of smoked salmon! It had a use by date back in May and I remembered buying it and then not being able to find it when I got home. It must have worked its way underneath and I only discovered it when the bag tipped over and everything fell out. grin

Mt61 Mon 28-Oct-24 23:42:35

I find going through checkout is as fast as self serve, plus one section of ours is card only, I get cash out of the machine to try & keep it going, otherwise we are walking into a cashless society I think

Redhead56 Tue 29-Oct-24 00:17:24

Self scan should come with discount the shops will be expecting us to stock the shelves ourselves next.

Georgesgran Tue 29-Oct-24 00:48:58

I only ever buy 2 products from Aldi and now just carry them in my hands, after being asked to show that my cloth carrier bag was empty. I was quite shocked to be asked.

Mt61 Tue 29-Oct-24 01:11:27

I like Lidl , served 5 by the time Sainsbury’s have served first customer- I asked the girl serving was she on peace work- she no idea what I talking about 🤣

nanna8 Tue 29-Oct-24 01:19:59

They don’t check your bag here these days. Probably heaps of shoplifting, no wonder prices are always rising. I like the Aldi self service checkouts, they seem to work better than the ones in the other supermarkets. German engineering.

RosiesMaw2 Tue 29-Oct-24 06:30:09

Mt61

I like Lidl , served 5 by the time Sainsbury’s have served first customer- I asked the girl serving was she on peace work- she no idea what I talking about 🤣

I’m not surprised - I wondered
(Give piece a chance?)

mum2three Tue 29-Oct-24 06:55:42

The public has a great deal of power when it comes to shopping. If you're not happy with the service in one supermarket, take your money to another one.

Astitchintime Tue 29-Oct-24 07:03:25

Well said mum2three!

We prefer to self-scan our grocery shopping, we can keep track of what we are spending, check prices are correct and pack the bags as we shop.

The 'total shop random checks' are an annoyance though but fortunately don't happen very often all.

HelterSkelter1 Tue 29-Oct-24 07:06:33

If I ever go to Aldi I shall take my ancient string bag. Nothing hidden in that.

Ziggy62 Tue 29-Oct-24 07:51:50

I've been using self scan in Tesco for years now, I think it took me about an hour the first time lol. I can see how much I'm spending as I'm going along. No standing in queues at the checkout, bags are already packed, no false chats with young girls who have no interest in whether I'm having "a nice day" or not. I also use self checkout in smaller stores while others are standing in a long queue waiting to pay for a paper and refusing to use this system.
Times are changing. Do we want to go back to the days of Arkwright type corner shops?
I love self check out and self scan

Mollygo Tue 29-Oct-24 08:25:35

I like scan and go. Sort the shopping into bags as I do it , check that the offers actually show up when I scan them. Our Sainsburys has a row of manned tills and an enclosure for self scan or scan and go. . Both are always busy. Lidl is great if I remember to use a trolley. No self scan and shopping is whizzed through so fast that I don’t have time to pack, so just reload in the trolley and go to the bench.
Local Booths never had self scan, but you have to be prepared to queue as there are usually only 2/6 tills with staff, plus one on the tobacco/lottery till.
Re a discount on self scan, Redhead56 I’d like that. Should we also get a bonus for using an ATM because we’re doing the bank cashier’s job for them?

Marydoll Tue 29-Oct-24 08:25:57

When I stopped sheilding, I was advised to use self scan, because I am immunocompromised and standing in a busy checkout queue means I am more at risk of picking up an illness.

It definitely lessened my anxiety about shopping in busy supermarkets and meant that I could get out of the house.
Going to the supermarket was so exciting, after being confined to the house for two years and getting online deliveries. 😂

I have no objection, showing my empty bags in a supermarket. Get annoyed at the shoplifters, not the staff.

Mt61 Tue 29-Oct-24 08:52:22

nanna8

They don’t check your bag here these days. Probably heaps of shoplifting, no wonder prices are always rising. I like the Aldi self service checkouts, they seem to work better than the ones in the other supermarkets. German engineering.

Where’s here?

Mt61 Tue 29-Oct-24 09:00:23

Ziggy62

I've been using self scan in Tesco for years now, I think it took me about an hour the first time lol. I can see how much I'm spending as I'm going along. No standing in queues at the checkout, bags are already packed, no false chats with young girls who have no interest in whether I'm having "a nice day" or not. I also use self checkout in smaller stores while others are standing in a long queue waiting to pay for a paper and refusing to use this system.
Times are changing. Do we want to go back to the days of Arkwright type corner shops?
I love self check out and self scan

Queues are just as long at our self serve till- not everything scans, so have to call the assistant- now they have put barriers up, so have to scan your receipt to exit. 😩 ( “these shop lifters have a lot to answer for”what a palava! I much prefer going through the tills, all the staff are really friendly at our Tesco’s

karmalady Tue 29-Oct-24 09:03:20

Booths in kendal were absolutely the best when I lived there in the 70s, never had to queue long at a checkout and there was an experienced bag packer at each checkout, who used to pack all the shopping into free large and strong paper bags

I used to use waitrose in wells, now am a lapsed customer, due to wokeness and only one manned till. In fact I don`t use any supermarket, I can get everything via my organic deliveries and extras from the local artisan shops

My cart was checked once at a self-serve checkout. It increased my shopping time plus was embarrassing . Old ladies are easier targets for checking quotas, easier than younger with potentially loud mouths

keepingquiet Tue 29-Oct-24 09:09:18

I rarely use self-scanners- what's wrong with service from a person?

If I'm forced to use one, as in a certain M&S I have to use at a train station, I pretend to be daft and ask for help, as I always seem to break them anyway and a person has to come and sort me out!

HelterSkelter1 Tue 29-Oct-24 09:26:26

I think we have to accept change, adapt, learn how to do things, but fight fight fight against patronising attitudes.

I am not very skilled at anything, but if I had been a female pilot flying Spitfires and delivering them to airfields in WW2 with just a handbook for a guide, I would have fought against being patronised in my later years.

TheWeirdo Tue 29-Oct-24 09:59:01

ferry23, I fully agree with you! I'm a leftie, however, over the years I've been lucky to be able to teach myself to do most thing right-handed - including writing - in case for any reason I can't use the left but I'm a leftie by nature and most right-handed things are useless for us! I use an electric tin opener as I find manual right-handed utterly impossible!

NotSpaghetti Tue 29-Oct-24 10:04:31

I'm another who occasionally shops in Waitrose.
They opend a new till when a few of us just queued across the aisle waiting (last Wednesday).

A couple of weeks earlier a staff member "led" my husband to the self check out and did it all for him including packing it carefully into his bags.