Amazon Shipping

If there is a message from a Seller on Amazon marketplace you should see it by logging into your Amazon account, Your Orders.
I have not been contacted by a Seller by telephone. I wouldn’t trust it.

Agree Amazon do do a lot of deliveries for other companies, however I'd be wary that the phone call may be a scam. Rather than phoning the number that called you, I would contact the companies you have ordered from and expecting deliveries from directly re tracking any parcels

Amazon do a lot of deliveries for other companies.

Thanks, Aveline and SueDonim. The trouble is, this isn't an Amazon item, and I don't know who sent it. I assume I've bought it, but I have several parcels in the pipeline, as it's Christmas, and I can't work out which this on might be.

If it's gone to a neighbour and has my address on it, they might bring it round, but usually the intended recipient goes to get undelivered parcels. I can't complain to the seller, as I don't know who it is. It's very annoying.

Amazon do take complaints very seriously. However I know it's a really time consuming thing. Could you phone? They don't advertise a number but I found one once by Googling.
I usually find Amazon deliveries much better than other delivery companies.

It could be anything. That's the problem. The photo shows a brown envelope and a white door, which could be anywhere. Why they can't say who the seller is on these things is beyond me. 'My Seller' is no help at all.

ETA I should say that Amazon recently sent me an email and a photo of a delivery that I could make head nor tail of. I squinted and peered at the photo but it made no sense. Then - lightbulb moment - I realised it was my son’s front door and it was a present I’d ordered well in advance!

Could it be an item someone is sending direct to you? A Christmas gift, perhaps?