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Waitrose Online Shopping

(12 Posts)
SORES Fri 14-Mar-25 12:33:37

Is anyone else having difficulties with Waitrose orders payments or refunds this week? We are in Oxfordshire but I cannot think this is a localised difficulty.

I looked online to see that other people had the same difficulty earlier this week.
Telephoning customer services now is a torturous process.
I’m hoping for a short cut here.
TIA

Jaxjacky Fri 14-Mar-25 12:55:24

Downdetector has comments from people with problems paying

winterwhite Fri 14-Mar-25 13:52:47

I live in Oxfordshire and am expecting a delivery tomorrow. Feeling anxious now!

SORES Fri 14-Mar-25 14:06:18

Jaxjacky, thanks, yes I saw, and other sites.
We had a delivery earlier this week with the usual shopping, same card.

winterwhite - fingers crossed!

Visgir1 Fri 14-Mar-25 16:27:31

I had a delivery last Sunday, pay and x2 refunds through by the Monday. I'm in Hampshire.

NotSpaghetti Fri 14-Mar-25 16:35:01

We had no problems except a few months ago when my bank card was out of date.
They still delivered and then emailed asking me to call them about it or update the card online.

Charleygirl5 Fri 14-Mar-25 16:38:22

I had problems, but eventually, my money was accepted. I dare not add or subtract to the order, or I will receive zilch next Tuesday.

RosieandherMaw Fri 14-Mar-25 18:01:53

Not here.
Ordered a couple of days ago, amended the order yesterday, delivered this morning without any issues.

SORES Fri 14-Mar-25 19:27:40

Thanks for replies-we had a delivery Tuesday! this is v odd.

chicken Fri 14-Mar-25 19:36:36

I ordered on Tuesday and couldn't checkout. It kept telling me to book a slot when I had already booked one. I gave up after going round and round the system, logged off then found an email confirming my order even though I hadn't been able to enter my card details with security code. Weird. Everything was delivered as normal.

SORES Fri 14-Mar-25 20:49:30

@chicken - yes, weird - if this works for us we will have an identical delivery 5 times ha ha

mamaa Fri 14-Mar-25 23:16:51

Had my Waitrose delivery earlier today; 1 item unavailable so refunded. Everything else ok and delivery on time. We live in Suffolk in case it’s a regional issue.