Can’t please some people

Cossy

OldFrill

The tenant has come up with a compromise. I'd ring the tradesman she wants to use, agree the cost and let her allow him access. You are being quite obstructive as a landlord, and your personal problems are not her concern.

I don’t consider that a “compromise”.

What Primrose has suggested is a compromise.

Not only will any tradesman charge more to do out of hours work, why should any landlord not be able to use their preferred known and trusted tradesman to work on their own properties?

Highly likely won't cost the landlord a penny.

"Old Frill doesn’t like my views on many things so she is using this chance to show me in a bad light. 😉"

Interesting take Primrose. I certainly am not aware of your views on "many things" and most certainly wasn't intending to show you in a bad light
You've done that yourself.

I'm glad you've rectified your problem. Are you still not renewing the lease?

OldFrill

The tenant has come up with a compromise. I'd ring the tradesman she wants to use, agree the cost and let her allow him access. You are being quite obstructive as a landlord, and your personal problems are not her concern.

I don’t consider that a “compromise”.

What Primrose has suggested is a compromise.

Not only will any tradesman charge more to do out of hours work, why should any landlord not be able to use their preferred known and trusted tradesman to work on their own properties?

Lathyrus3

Not really an alternative is it OldFrill. Some random guy that she thinks might come in and fix an electrical appliance😱😱

Old Frill doesn’t like my views on many things so she is using this chance to show me in a bad light. 😉

We have always dealt with any tenants problems either the same day or the next just as we did in this case. Even if we go on holiday we leave tenants contact numbers for tradesmen so they are not left waiting while we are away. It is too risky letting unqualified people near anything! The tenant did not give me details of the person she could “probably” get and she knows full well from the tenancy agreement that we only use people we choose as we trust them to do a good job.

Anyway, job is now completed as my tradesman lives very nearby so said he would call before she goes to work. He said she also sent him a snotty message before he went.

Somebody made a remark about tradesmen working limited hours. We live in a rural area and are very fortunate to have tradesmen for every trade living locally who we know and trust. They are so busy that they could be working 24 hours a day but they deserve family time. Evenings and weekends are often spent ordering parts, paying bills, VAT, returning calls etc.

Celieanne86

Surely she must know someone she can trust to be in the house while the job is being done, she can’t be totally friendless can she ? Or can she 🤔

But there is absolutely no reason whatsoever not to take the OPs very simple solution to her appliance issue.

Sorry, but imo tenant is being a pain and has forgotten that whilst this is currently her home, it’s not her property.

OldFrill

Crossstitchfan

OldFrill

The tenant has come up with a compromise. I'd ring the tradesman she wants to use, agree the cost and let her allow him access. You are being quite obstructive as a landlord, and your personal problems are not her concern.

Not fair! It is not up to the tenant to decide who repairs things. The landlord is doing his best here but is being thwarted at every turn. The tenant is heading for not having her lease renewed. I certainly wouldn’t renew the tenancy.

Thank goodness you aren't a landlord then.
Despite having no idea of the tenant's circumstances many on here just want to make her homeless.
She's offered a potential solution and the landlord refuses to entertain it.

"thwarted at every turn" 😄 it's a flipping domestic repair not Armageddon

Crossstitchfan

OldFrill

The tenant has come up with a compromise. I'd ring the tradesman she wants to use, agree the cost and let her allow him access. You are being quite obstructive as a landlord, and your personal problems are not her concern.

Not fair! It is not up to the tenant to decide who repairs things. The landlord is doing his best here but is being thwarted at every turn. The tenant is heading for not having her lease renewed. I certainly wouldn’t renew the tenancy.

Thank goodness you aren't a landlord then.
Despite having no idea of the tenant's circumstances many on here just want to make her homeless.
She's offered a potential solution and the landlord refuses to entertain it.

Bea65

I believe as a LANDLORD, you only have to give your tenant 24hrs notice for you to access the home - and state it’s for safety purposes re boilers/ electrical equipment/plumbing issues…so you do have the authority here

I believe this is true.

OldFrill

The tenant has come up with a compromise. I'd ring the tradesman she wants to use, agree the cost and let her allow him access. You are being quite obstructive as a landlord, and your personal problems are not her concern.

Not fair! It is not up to the tenant to decide who repairs things. The landlord is doing his best here but is being thwarted at every turn. The tenant is heading for not having her lease renewed. I certainly wouldn’t renew the tenancy.

I think it would be an excellent idea, the OP paying a management agency. However, l have heard this can prove to be a nightmare for both landlords and tenants as there are as many unscrupulous agencies as there seems to be cowboy tradesmen. Modern England eh.

...I notice though with text emails etc things can be misleading. You can't hear tone basically

To oldfrill
Having worked in many custercare workplaces I agree to differ as people can be very xxxx I can assure. Often it's because they are stressed. Or misunderstandings or not good manners in general but yes, they can be obnoxious politely

lol. I'm landlady not tenant. ( half asleep)!
Worse scenario I'd loath having to chase money so think £50 a good monthly investment to deal with gas checks etc

I'm a tenant I'm happy to pay management as saves all this
She is being u reasonable ! Management company can deal with it if do that if only yo detach yourself from hassle and rudeness for the future

rafichagran

The tenant is being unreasonable. I had to take time off work to get appliances fixed, took half a day annual leave. I was a single parent so it can be done she does not want to do this.
The OP is a responsible landlady who has done every thing to accomadate this tennant. Getting good qualified trade people in is for her benefit as well.

Sorry, I missed where it says what the tenant does for a living? Whether she has annual leave to take. Surely only the tenant can say if the landlord is reasonable as we only have one side of the story. People don't tend to send "snotty" emails for no reason.

Witzend

OldFrill

Primrose53

OldFrill

The tenant has come up with a compromise. I'd ring the tradesman she wants to use, agree the cost and let her allow him access. You are being quite obstructive as a landlord, and your personal problems are not her concern.

No way. It states in the tenancy agreement that we will be responsible for all repairs and we use qualified and trusted people.

When she said she could “probably” get someone she did not give me any details so it could be anybody and I am not prepared to take the risk.

I consider she got first class service as the tradesman contacted her first thing after the weekend. Some Landlords make people wait.

If you can’t find time to be at home for the Gas Board, Electricity or delivery people then it’s hard luck. Same here.

If this went to a tribunal l doubt you'd have a leg to stand on. Have you tried to find another, more accommodating tradesman? You're refusing to use the one your tenant has suggested without even looking into it, you've written him off.
You are being entirely unreasonable.

OldFrill, I dare say it’ll partly depend on where you live, but around here it can be very difficult to get any tradesman to attend, let alone a fully qualified and trusted one.

I expect it’s not hard to find ‘cowboy’ electricians, plumbers, etc., but neither a responsible homeowner nor a responsible landlord would want to use those.

For all we know the tenants love interest is a top qualified pertinent tradesman.
Given the landlord holds her tradesman in such high regard I'm amazed he can't make an exception, and for an added out of hours charge attend at a suitable time. Then again we don't know his personal circumstances either. So much speculation, so little adaptation.

OldFrill

Primrose53

OldFrill

The tenant has come up with a compromise. I'd ring the tradesman she wants to use, agree the cost and let her allow him access. You are being quite obstructive as a landlord, and your personal problems are not her concern.

No way. It states in the tenancy agreement that we will be responsible for all repairs and we use qualified and trusted people.

When she said she could “probably” get someone she did not give me any details so it could be anybody and I am not prepared to take the risk.

I consider she got first class service as the tradesman contacted her first thing after the weekend. Some Landlords make people wait.

If you can’t find time to be at home for the Gas Board, Electricity or delivery people then it’s hard luck. Same here.

If this went to a tribunal l doubt you'd have a leg to stand on. Have you tried to find another, more accommodating tradesman? You're refusing to use the one your tenant has suggested without even looking into it, you've written him off.
You are being entirely unreasonable.

OldFrill, I dare say it’ll partly depend on where you live, but around here it can be very difficult to get any tradesman to attend, let alone a fully qualified and trusted one.

I expect it’s not hard to find ‘cowboy’ electricians, plumbers, etc., but neither a responsible homeowner nor a responsible landlord would want to use those.

The tenant is being unreasonable. I had to take time off work to get appliances fixed, took half a day annual leave. I was a single parent so it can be done she does not want to do this.
The OP is a responsible landlady who has done every thing to accomadate this tennant. Getting good qualified trade people in is for her benefit as well.

MrsMatt

But the tenant hasn't come up with another tradesperson. She did she could 'probably ' find one. The landlord can't check or speak to a mysterious 'probably' tradesperson can she?

We've only heard one side of this. Apparently two emails weren't responded to (what was the timescale,what were they asking) then a very "snotty" response was received. I've suggested the landlord asks the tenant for details of her suggested tradesman so she can suss out whether it's a suitable compromise. It

Lathyrus3

Not really an alternative is it OldFrill. Some random guy that she thinks might come in and fix an electrical appliance😱😱

I suggested the Landlord gets the tradesman's details and checks him out. Hardly arduous, if the landlord doesn't think it's a suitable alternative she's at least compromised.

It is tricky getting time off for things like that. In our rented home which was HA owned we usually sorted out our own repairs with local tradesmen as they were more accommodating.

Lathyrus3

A tenant is entitled to a prompt response to any repair.

A tradesman is entitled to state his working hours.

A landlord is entitled to chose which tradesman they will employ to carry out work on their property.

You have carried out your responsibility promptly. The tradesman has also responded promptly.
Now it is the tenants responsibility to make it possible for the tradesman to carry out the repair requested.

You probably won’t want to renew the contract but it’s not that easy. I hope youre not going to have lots of problems with this tenant🙁

Personally, I agree with you regarding how to handle tradesmen and carrying out work (repairs) for tenants.

Tenants have a tendancy to get abrupt. All they need to do is speak with their bosses and explain the situation ..

I am sure if they are not delinquint in their attendance at work, there will be no problem ..

I was a tenant for many years.
I would not want anyone in my home if I wasn't there.
Could he go early, (i.e. before she starts work)?

The tradesmen I use would be happy to come early.
But as a tennant I would take an hour off (or extend my lunch maybe to be more accommodating.

I don't think she's necessarily unreasonable.
I'm with growstuff on this one.

Is there a reason why your man can't do Saturday morning?
That seems to be an obvious solution.

But the tenant hasn't come up with another tradesperson. She did she could 'probably ' find one. The landlord can't check or speak to a mysterious 'probably' tradesperson can she?

Not really an alternative is it OldFrill. Some random guy that she thinks might come in and fix an electrical appliance😱😱