I regularly buy online non-groceries from non-supermarkets/shops but I've only ever ordered groceries online once and was well put off!
From Morrisons I'd ordered almost £100.00 worth of groceries, including 4, 1L cartons of Alpro Nutty Almond milk = £8.40 for all 4.
I was told they'd run out of that sort and would be replaced with something similar ... OK, no problem at all. I was thinking Alpro No Sugar Oat or something like it, Plenish Coconut etc.
When the truck arrived all the items were there but the replacement for the milk was ... a pack of
Always Ultra Normal Size 1 Sanitary Towels Wings 26 pad!
The driver was brilliant and we both had a jolly good laugh when I gave them back to him and explained the situation then I had several calls to them and loads of frustration trying to get the dopey woman on the other end of the line to get me a £8.40 refund and she couldn't understand that milk is NOT ANYWHERE NEAR LIKE a pack of period pads! Eventually and very reluctantly she proceeded the refund!
I still go to Morrisons in person as I have done for years and years but I'm never ordering online from them again!