British gas meter reading

This is maddening! It sounds as if their customer care is seriously lacking!

In the past, when I have gotten "stuck" with problems from large companies such as this one, I have used TrustPilot to make a complaint. I have had many successes doing this.

I noticed they pride themselves on being "Great" on TrustPilot. Perhaps you may want to share your experience there and see if it gets the attention of one of their staff who have the job of monitoring it?

uk.trustpilot.com/review/www.britishgas.co.uk

I hope you get this resolved. It can be so stressful and it sounds like they have really given you a hard time.

I had serious problems with British Gas when I couldn’t access my online account, as they refused to accept that I had a new email address. I was told it was because I was on a ‘new platform’. It was more complicated than that, but too long a story to repeat here. I raised the problem with their serious complaints department and was given a direct contact, Deidre, based in Scotland. Unfortunately, although she tried her very best to resolve the difficulty, she was also frustrated by the limitations of the technology department. I keep a regular check on meter readings by providing them by phone every two weeks. Raise it with the ombudsman if you get no satisfaction. Alternatively, stop your direct debits!

I haven't been a customer of British Gas for many years, but I can't fault Octopus energy, they send me an email every month telling me my meter readings are due, they supply a link on the email , I submit my readings and within 24 hours receive a statement with the charges and how much my account is in credit, if their prices alter, they inform me that I will save XX amount if I change tariffs and I can log into my account to find cheaper tariffs and also to lower my monthly payment if I think I have too much in credit.

Thanks. Left message on Trustpilot. Took several clicks of submit button though