I was waiting for someone to suggest deliveries, but my DD does and the things that get substituted are mind boggling. Lidl don't do home delivery.. perhaps your idea of rude is different to mine. I think it's rude telling me an item is where it's always been,if I knew where it had always been, I wouldn't have asked. Maybe it depends where you live, Im in the SE UK corner 10 minutes away from the sea. All the people who have been rude have been between 50/70. I expect better. I was brought up to be polite and have respect. I went to a pet store recently, young lady serving, guessing late 20s. Chatting about our respective animals, general chit chat. I had just been in another store where, the Indian gentleman called me darling, I thought that was sweet,he was probably my kids age.She had the vapours,if she had been wearing pearls, they would definitely have been clutched.