I think that the Royal Mail website is one of the most difficult to navigate.
I have some first class stamps (I bought them over the Post Office counter but can’t remember when, I have no idea what I paid - there is no price on them). I wanted to post a card in an A4 envelope so I looked on the website, I wish I hadn’t.
There were several choices of types of delivery, tracked, next day etc.. All different costs. Could I use one of my first class stamps? No idea! So I picked a ‘First Class Delivery’ for a large letter - cost £3.05! That was bad enough - if I’d put one of my ‘First Class’ stamps on - would it have incurred extra charges? The website was singularly unhelpful.
However, worse was to come - my letter was urgent so I paid the £3.05 on line and opted to print out a label.
An email popped up with a QR code. However, I could not find anywhere in the Royal Mail app that enabled me to print my label on my printer (the app said I could). After wasting a great deal of time looking for a link for my printer, I put on my coat and walked to the nearest Post Office (25 minutes brisk walking each way and passing 2 post boxes). A quick wave of the QR code reader, and a label was slapped on to my envelope and it departed.
I often use DPD for parcels - no trouble there, I print out the labels at home.
I’m pretty comfortable making online purchases but I’m afraid that Royal Mail defeated me. No wonder they are in a mess!