You can no longer pay cheques into the Post Office

I had a cheque to pay in that was too large to pay on Lloyd’s bank app which I have on my phone. So I filled in a paying in slip and enclosed it in the special paying in envelope which I took to the Post Office. It could not be accepted. I rang the bank and was told you can no longer pay any cheques into the PO. You must use the app. What if my cheque is higher? Then you must take it into branch. But you’ve closed all the branches down and my nearest is 6 miles away with no bus service. That is what you have to do and take proof of ID with you such as passport or driving licence for security.

They tried to say because everyone these days banks via the app or online. It still doesn’t answer if your cheque is more than the stipulated amount. My cheque was from HM Treasury who will only pay that way.

I asked why customers weren’t told and the reply was that it was on their website! The website also states as I discovered that you can put your cheque and details in an envelope and send it to a Freepost address. How secure is that?

So I am going on holiday soon and driving through a town with a branch and will pay my cheque in there - hopefully.

The bank were most unhelpful. I think it’s ageist. If anyone doesn’t have the app and can’t get into a branch they are stuck.