is their a bank for senior citizens?

Metro Bank has staff who will sit down with you and go through all the necessary steps to do whatever you need to do.

I find that First Direct answer the phone quickly and a human will help you. They don't have branches though.

Santander have branches everywhere but their customer service means long waits for calls to be answered as branch staff usually tell you to phone if you have a problem.

From the sounds of it Nationwide is the best of the bunch.

We do not want a bank specifically for older people. To think that is, surely, to misunderstand this thread.

What I understand the OP to be asking for is which bank in the marketplace best meets the requirements (not needs ), of older people and quite a number of younger people as well.

This is why so many people recommend Nationwide. Nationwide as a deliberate policy of service to ALL its customers has chosen to keep branches open and it is now in the situation where in many cases it is the only bank in town, with all the business advantages that that gives them.

It also means that it suits many older people who are not comfortable using banking facilities on their phone and/or deal mainly in cash.

aonk

Why should there be a bank for older people? What is needed is staff who are willing to help customers when needed
Personally I would never use any ageist company such as Saga.

Agreed. People are quick to point out ageism (rightly so) but expecting different and separate services for people who can't help themselves simply because they are older is buying right into the narrative that older people are needy.

By all means advertise a service for those (of all ages) who prefer face to face contact, and charge for it accordingly, but let's not assume they will all be over 60?

Why should there be a bank for older people? What is needed is staff who are willing to help customers when needed
Personally I would never use any ageist company such as Saga.

I have sight problems too. There is a free app called Seeing AI which will read/describe things for you aloud. I use it for letters/documents/labels. It really helps.

Nationwide for us too, after decades of RBS for no apparent reason and no flexibility in their choice of accounts.

Nationwide also have a superb travel insurance benefit for members - we saved over £3k on our World Cruise earlier this year and our claims were quickly settled.

I am also with Santander. My local closed so I now go to the nearest town which is not a problem. They are usually very helpful. Because of my sight impairment somebody does it all for me which is good. The only thing is I can't see the numbers on my debit card which can be a pain as I do so much online shopping. Apparently they can't enlarge the numbers.

Agree about Nationwide.

Nationwide. Its nationwide.

Another shout out for Nationwide. It's the only banking facility left in my town.
All other banks have left the High Street.

Me too cheering for Nationwide.
Also Santander. We luckily still have a branch in the next town.

Another vote for Nationwide. Always very helpful and not too busy even though there is only one other bank in our town.

Plus with the Nationwide you can ring your local branch directly and speak to an advisor.

Not a bank , but Nationwide building society.
Their branches still on high street (they promise to at least 2030)
You can go in branch and they will arrange appointment to talk to you face to face in private room .

Will help if you wish to change your banking over to them ( giving £175 for switching over to a Nationwide current account at moment)
Will privately discuss other products eg home insurance, credit cards etc .

We use Santander all banking is online but if I have a query I get to talk to a person via customer services.