Problem with courier from Amazon.

My usual Evri driver is so good, that while he's been in hospital over the last 2 weeks, I've actually been texting him to see how he's getting on. Only a couple of months ago my DH went into hospital unexpectedly, and because I'm disabled I struggle to get to the shops for the odd things like a pint of milk, but Chris, my Evri driver, gave me his number, and told me to just drop him a text with a note of what I needed, and he'd pick it up and drop it off to me, as he's in my road most days. Just goes to show that it's not actually the company to blame, but the people they employ for deliveries. I'm just now praying that Chris is able to come back!

Evri are dreadful. Ours seem to rely on Sat Navs.

This means when they reach the postcode, the parcel is 'delivered' by leaving it at the first available front door. They don't appear to be able to read house numbers.

Back to the first page here, MISS ADVENTURE, (NOT shouting just writing in block capitals so you see me here Miss Adventure..

you have it in one, you have to be persistent! don`t let the b`......s beat us.

I believe it is Amazon’s legal responsibility to deliver goods that you have purchased. Go back to them and explain that the item has gone astray.

I have a notice on my door and they just ignore it! Amazon customer Service is good but coyrier still ignores it snd all instructions on safe place same as Evri

I always go straight to Amazon, and press the button that says ring me. That's the fastest way to sort things out and they are always very helpful. Who they choose to make the delivery is nothing to do with you, they make a contract with a delivery company, not you. You shouldn't waste your time talking to Evri. I think because Amazon are so big, they just want these little things sorting out quickly, and so they go for the most helpful solution.

Our local Facebook page is excellent for parcels which fail to be delivered.

When an incorrect parcel is delivered in the neighbourhood, a picture is posted, and it can be checked to see who is the correct customer.

It works quite well.

Annoying but I have to say my Amazon couriers are fantastic as are my EVRI ones. I used online delivery instructions - I've got a large metal parcel safe - and sometimes I put out a handwritten card if the box is going to be big. In 10+ years at my current house nothing has gone missing and nothing ever stolen - and I buy everything online!

My experience of Evri is nothing short of appalling!! Photos that are supposed to be proof of delivery could be anywhere, but not at my address. Some have been of the parcel on the courier's lap inside his vehicle!! I am still trying to trace, or get a refund, for a parcel 'delivered to my porch'!! I do not have a porch!! A dreadful Company!

Our couriers have been great, both Amazon and Evri . I give them 5 star reviews every time .

I'm now getting messages about this - but also that it should be delivered today, late.
I'm not answering until I know it's here.

I can’t comment on EVRI but I’ve never had any trouble at all with Amazon. I think they’re great. If I have a problem I ring them up, speak to a human being and everything is sorted ASAP.

Another one - says 7-9 this evening delivery.

And I wanted to go to bed early!

Go to amazon, tell them it's saying delivered but you haven't received it, they'll refund you.

Even if you opt for a safe place delivery, it is ignored by Evri who drop and run, sometimes they don't even ring the bell. Then they ask for feedback!

My last delivery was perfectly able to go through the letterbox, but not realising how big it would be I left a note on the door, to leave with my neighbour giving house number etc on the note
I got a knock on the door, by the time I d got to the door he was taking a photo of my package left under a plant!!!!

I've had that message from evidence before and they've delivered the parcel the next day.

Seems that the BBC exposé - Where’s my Parcel ? - broadcast last December, has resulted in a huge lawsuit by Evri because they allege their business has since suffered so much loss! They were always rubbish.

My Evri driver is very good. I have the same one constantly and he always, always knocks and waits patiently for me to answer as he knows I'm slow answering the door due to difficulty walking. If I don't get to the door before he leaves, my parcel is left hidden behind my bins which are in front of my car and I will often respond with 5 stars.

I've been ordering on-line for about eleven years now which is convenient for me and have received all my parcels that I have ordered whether Evri or other parcel deliveries.

My regular Evri Driver is great but when he's not working whoever replaces him is awful. Swears he tried to deliver but there was bo response but I was definitely in. I've resorted to having it delivered to my local shop now.

Evri is appalling have had lots of issues in the past. Also just be aware that the wording you were quoting about trying to deliver a parcel is also part of a long term scam

I’m very lucky with Evri I have a wonderful courier, but I find the Amazon delivery men are awful they are all foreign and they don’t even ring the doorbell they just put it on the doorstep, there has been many times when I haven’t been out all day so the parcel has remained on the doorstep

(Repeat)
I got a mail yesterday that my parcel was arriving 7 - 9pm.
Waited until nearly 10, went to bed,
Checked (just in case) at 4am. Nothing.
Now after 9 am, nothing , no mail either.
I will have to ring Amazon again.

I'm the OP. by the way. I'm TIRED...

Oh dear Alie2Oxon. How frustrating. Surely it'll arrive today. That's enough to put you off ordering anything online.