Frustration with Tesco high ups!!

Tesco irritates me also. I do online shopping, they no longer supply bags so I have found a large cardboard box. The mean stands at the door, holding the crate and in double quick time I am supposed to put everything into my box. I am 82, disabled and partially sighted so I find that difficult and even worse, dragging the box through to my kitchen.

I have filled in reviews, but it has been a tick box exercise with no space to put any thoughts or complaints.

They are doing well in store and online. Online there were so many items out of stock it was ridiculous. Other supermarkets have problems also.

We went to Tesco today, so far they have a few self service checkouts which I use if I have a few items, but mainly they have staffed checkouts, all with friendly checkout operators.

The staff stacking the shelves were also very helpful too so I do hope management doesn't decide to change everything.

Charleygirl, if you are less able, they are supposed to bring the crates in and put them on a table or worktop then wait while you unpack each one or to help you unpack.

JenniRen

Charleygirl, if you are less able, they are supposed to bring the crates in and put them on a table or worktop then wait while you unpack each one or to help you unpack.

I didn’t know this so like CharleyGirl I have been transferring groceries into a couple of bags for life and chucking any that won’t fit into a laundry basket at the front door whilst the man holds the crate. My DH can’t help because he is disabled. Then I drag everything into the kitchen because it is too heavy to carry.
Tbh I got so sick of this that I now use Ocado which puts groceries in carrier bags.

We have Morrisons deliveries and the driver always carries the crates in and puts them on a worktop in the kitchen. Some unload them too without being asked.

Charley Tesco did have a facility to say you need help in the delivery box nite on the book a slot page. Just say you need the crates carrying in due to disability. You don’t need to give details. I think you only need to do it once. Something we did during lockdown, it always worked. Worth a try I think. You shouldn’t have to struggle.

Charleygirl5

Tesco irritates me also. I do online shopping, they no longer supply bags so I have found a large cardboard box. The mean stands at the door, holding the crate and in double quick time I am supposed to put everything into my box. I am 82, disabled and partially sighted so I find that difficult and even worse, dragging the box through to my kitchen.

I have filled in reviews, but it has been a tick box exercise with no space to put any thoughts or complaints.

They are doing well in store and online. Online there were so many items out of stock it was ridiculous. Other supermarkets have problems also.

I also have Tesco home delivery. I ask the delivery person to bring the delivery straight to my kitchen. Over several years they have never refused to do this, usually with a smile.
Try asking them to bring it in for you.
Occasionally I also have Morrisons or Ocado. In this area both still use poly bags which they can deposit in my porch from where I can pick them up in my own time.

Thanks all. I try to use Morrison's because they still supply bags here but it would appear they are trialling crates in corner's part of the country and if that works it will be London in no time.

I also use Ocado because they use bags but everything is so expensive there. I also interchange with Sainsbury's but they are bagless.

When I drove, I used Aldi, ordering online in advance, but they don't deliver so I picked up which was fine. Unfortunately I no longer have a licence and it is hell on earth. It was a year ago and I still haven't come to terms with it.

Charleygirl5

Tesco irritates me also. I do online shopping, they no longer supply bags so I have found a large cardboard box. The mean stands at the door, holding the crate and in double quick time I am supposed to put everything into my box. I am 82, disabled and partially sighted so I find that difficult and even worse, dragging the box through to my kitchen.

I have filled in reviews, but it has been a tick box exercise with no space to put any thoughts or complaints.

They are doing well in store and online. Online there were so many items out of stock it was ridiculous. Other supermarkets have problems also.

Throughout Covid, we were on strict sheltering while DH's immune system was vulnerable from cancer treatment. All our supplies were ordered online from Tesco , delivered to the door in large trays. On first delivery the guy offered to carry the heavy trays to the kitchen; I declined and explained why we admitted no visitors. I had bags ready to fill with the shopping He stepped well back said " I'll just wait over here and collect the trays after you close the door . No hurry, take your time."

All the other delivery guys did the same from then on; he must have put some marker on our account.

They were always polite and friendly and usually on time; if they were delayed for our time slot they'd phone to warn me they'd be late. On the very rare occasions there was an error in the goods I just left the item in the tray and they deleted the charge on my account. Quality of fresh goods was excellent.

Absolutely brilliant service. Hats off to Tesco.

You can get plastic storage boxes with wheels which you could then push to the kitchen.

It really doesn't matter what you feel madeleine45; Tesco is a business.

If enough people shared your dislike - to the point it affects their bottom line - they would change it. If it improves the bottom line they will continue. This has always been true.

I hate self serve check outs. I always start the alarms going off and then have staff rushing over to me to sort it out. I must admit doubt it but make me think I am maybe be overcharged. I am now unable to get out a lot so its online for me

Charleygirl5

Tesco irritates me also. I do online shopping, they no longer supply bags so I have found a large cardboard box. The mean stands at the door, holding the crate and in double quick time I am supposed to put everything into my box. I am 82, disabled and partially sighted so I find that difficult and even worse, dragging the box through to my kitchen.

I have filled in reviews, but it has been a tick box exercise with no space to put any thoughts or complaints.

They are doing well in store and online. Online there were so many items out of stock it was ridiculous. Other supermarkets have problems also.

Please Charleygirl5 ask your driver to take the crate(s) into your house and put them on a table - or somewhere - where you can offload them comfortably.

I'm 84 and all my Tesco delivery guys do this for me - and sometimes help to offload, or even volunteer to put stuff in my fridge.

You should NOT have to do this...

Charleygirl5

Tesco irritates me also. I do online shopping, they no longer supply bags so I have found a large cardboard box. The mean stands at the door, holding the crate and in double quick time I am supposed to put everything into my box. I am 82, disabled and partially sighted so I find that difficult and even worse, dragging the box through to my kitchen.

I have filled in reviews, but it has been a tick box exercise with no space to put any thoughts or complaints.

They are doing well in store and online. Online there were so many items out of stock it was ridiculous. Other supermarkets have problems also.

I've just googled the Tesco website as I know that an 92 old lady who's son does an online grocery for her with Asda.
Tesco driver can bring your shopping in for you.

If you have any special requirements, you can let us know by filling in the delivery notes box on the ‘book a slot’ page. This is currently only available online and not available in the Tesco app.

Once you’ve added a note and checked out via our website, the note for that delivery address will be saved and we’ll see it every time you shop, whether by website or app.

If you need more time to answer the door or you need assistance unpacking, they’ll be happy to help. Your driver can also bring your shopping inside for you.

How I wish for Ocado but, alas, they do not deliver here.

I have to use Waitrose and Tesco and have found that being obliging very much depends on the individual driver. For both stores, I have said that I have a back problem and the guy has dumped the boxes and stood outside (with folded arms) whilst I unloaded them into the bags. Others could not have been more helpful and have out stuff in the freezer.