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poor communications from hospitals

(4 Posts)
MayBee70 Sun 27-Sept-26 21:27:22

…..I actually had a sleepless night when I noticed the message late on the Saturday night. I have checked back to find an earlier notification but couldn’t find one…

Primrose53 Sun 27-Sept-26 21:25:42

Snap! OnFriday we received a letter for a hospital appointment Monday (tomorrow) morning.
It told us to contact them if we were unable to make it so they could offer someone else the appointment! I don’t think so as nobody there at weekends. Absolutely hopeless.

MayBee70 Sun 27-Sept-26 21:24:56

I received a message telling me I had an appointment with a consultant. I only saw it be chance I was expecting a letter or possibly an email ( I rarely use my phone). I had told them I was going to be away from home for the whole of September but I still got my daughter to check my mail every few days. Thankfully I was able to cancel the appointment ( I tried to do it on the internet but it wasn’t possible). I had told them phone as soon as they opened on Monday morning just the day before the appointment. Came very close to getting a dna.

madeleine45 Sun 27-Sept-26 21:17:15

Despite having my phone number and email address, I have received an appointment via the post from the hospital. So this only arrived late friday pm , for an appointment this monday morning!. As it is for an eye appointment, I cannot drive myself, it is too late to get the hospital car service, or our community car service, so I am left with only the possibility to go by train. I feel so annoyed, as they know how bad the postal service is these days, yet do not give enough time to contact them or rearrange the appointment time, especially as it is for a monday so the weekend means that there is no chance to contact anyone anyway. It is worrying enough to get an appointment quickly, and appointments should not be wasted, so I am now attempting to organise the trip when there is not even anyone to speak to at the railway station.
Things like this do not improve anyones blood pressure or worries about being able to get there in time!!