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Patient Advice and Liaison Service

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Judy54 Thu 12-Nov-26 13:43:16

I called the Patient Advice and Liaison Service at my local hospital and was answered by a real person within seconds. No press one or two, no holding on listening to dreadful music. They dealt with my problem quickly and efficiently and I was very impressed with the service that I received. Have you ever used the PALS service at your hospital and how did you find the experience?

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Luckygirl3 Thu 12-Nov-26 14:00:37

I have - twice.

Once to report a cardiologist who was absolutely foul to me - the nurse called him a "shouty little man" and I agree! They were on to it within minutes - rang me back and organised for me never to see him again. The speed of their response made me think I was not the only victim.

I reported an A&E department for sending me home when I was having a heart attack! To be fair to them they held a detailed investigation which was sent to me - they altered their protocols and training around this and used my case as an example. So a worthwhile outcome.

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