Official id

Do you have a bus pass or blue badge . But to be honest normally companies ask for proof of address council tax or utility bill.
As you already own the I pad then they already have your information . Did you just do it online or speak to a person ? If online then phone them and explain you haven't got what they want but point out they already have your information.

I see your problem. Would a bus pass, if you have one, count? Could a doctor, vicar/priest help? AgeUK perhaps?
It seems an awful fuss just to update a piece of electronic equipment!

I don’t think the age proving matters. I didn’t do it on my iPad.

ExDancer

I see your problem. Would a bus pass, if you have one, count? Could a doctor, vicar/priest help? AgeUK perhaps?
It seems an awful fuss just to update a piece of electronic equipment!

I was asked to prove I was over 18, after my iPad updated yesterday.

I clicked on to continue and got the message we can see by the length of time you have been an Apple customer you must be over 18.

This is I imagine going to be more common as more countries are bringing in legislation to protect under 18’s.

Yes, I’ve been asked to prove my ID on my iPhone after the latest security update, by scanning my credit card, driving licence or passport. I immediately checked that it wasn’t a scam and it seems it’s not, it’s just part of the push to stop under-18s accessing unsuitable sites. As I was in bed when I got the request, I selected the option to scan my ID later, being warned that my browsing would be limited till then. Two weeks on and I still haven’t had to do anything. I’ve been able to carry on accessing any site I’ve wanted to, including very sweary Mumsnet and Facebook.

Yes only credit card or double sided ID like a driving licence. They are working on it. It is about proving you are old enough to access content. Passports seem to work sometimes. I have been told that if you don't do it it doesn't make a difference unless you try to access er adult content.