Have anyone ever hesitated to get help at home because of not much reassurance

Can I ask for honest feedback from people who have ever needed help at home for a parent, grandparent, loved one, or family member?
The reason I started looking into cleaning and home help was personal.
After my father passed, my family spoke about how much time we had spent trying to keep on top of everything, housework, laundry, shopping, cleaning, chores, and all the practical things that still had to be done.
By the time those jobs were finished, there was often very little time or energy left for the moments that really mattered.
Taking my mum and dad out.
Sitting with them.
Enjoying time together.
Making the most of the months we still had.
It also created pressure within the family, because different people can feel like they are carrying different parts of the load. Over time, that can quietly create stress, guilt, or even resentment, not because anyone does not care, but because everyone is already stretched.
For us, it was not simply about finding “a cleaner.”
It was about trust.
Who are they?
Are they insured?
Are they who they say they are?
Would we feel comfortable letting someone into a loved one’s home?
I’m trying to understand this trust gap properly from people who may have lived something similar.
Have you ever wanted cleaning or household help, but hesitated because you were unsure who to trust?
And if you did, what would have made you feel more comfortable taking that first step?