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Employing a cleaner - and difficulties thereof

(12 Posts)
Whitewavemark2 Tue 18-Aug-26 06:20:18

Years ago, when working, I employed a weekly cleaner. Every week (illness, holidays etc excepted) she’d turn up and potter through the house. She was reliable, thorough and friendly.

I retired and decided that housework would become part of my weekly routine largely to ensure that I kept moving etc. 20 years later, at 80 I have not been feeling well, and sm certainly getting more tired, so have decided to employ a cleaner once again.

I wish!

The first week contacted a nationwide company, headquartered in Cardiff. Contract signed direct debit set up and cleaner to arrive at 10am every Monday. Monday arrived. I waited and waited. I contacted the company (after ages ringing) I was advised that Jessie appears to have disappeared. So they would contact me again, and was Friday OK. No I said - we are out, so the following Monday was agreed upon snd they would let me know the name of the new person.
I waited and waited and finally contacted them on Saturday to see what was happening. Oh not to worry they said someone will definitely be turning up.
I waited and waited ……….
I cancelled contract and DD.

I decided to try a more local company.
Cleaner arranged for Monday at 10.
I waited and waited, then phoned my contact. She got back to me to say that the cleaner had been delayed but would be with me within the hour.
I waited and waited - then a text, be with you soon.

She arrived! And clattered and clumsied her way through the house. I have never heard anyone drop so much. But she finished snd was pleased to have a clean house.
The following week was arranged. Two days later did I mind changing the time snd day - OK I said.

The new day and time arrived.

I waited and waited. I phoned her. “Oh she was baby sitting her grandchild and would I mind leaving it until 5 that afternoon”
OK I said. I worked around her preparing dinner.

She left saying she would contact me about the following week.

I gave up.

I then went back to a London based company, who’d had lots of recommendations from various publications.

Time 10am, day Monday.

I waited and waited - but this time contacted the company after 15 minutes. I then had an email from the cleaner saying his partner was definitely on her way. 2 hours later she arrived, very hot and bothered. Asked if she would mind if she pkease could changed - if course I said assuming into some overall affair, and showed her into the living room. After a minute I went to the front door - postman - and glanced - we have a large mirror over the fire and she was naked from head to waist!! I didn’t look closer. She had meant an entire change of clothing.
She worked well snd thoroughly.
But, bloody hell! She then said as she was preparing to leave. Can I leave you my number snd you phone me - not the company -

Well, I can see all sorts of reasons why I should or shouldn’t , but on balance I think no, and now I have that to deal with.

Who employs a cleaner with zero issues and how on earth did you manage it!!?.

RosesandLilac Tue 18-Aug-26 06:59:44

I’ve found a lovely cleaner by asking on the local Facebook for recommendations.

David49 Tue 18-Aug-26 07:06:27

Years ago when I was working we employed a local woman, when she arrived the cleaning got done but timekeeping was non existent.
Every excuse in the book, she just had no concept of time.

Whitewavemark2 Tue 18-Aug-26 07:07:13

Thanks. I’m not on Facebook, but DH is, so will try that.

silverlining48 Tue 18-Aug-26 07:08:09

Me too. Very happy that I am paying her rather than an agency coining most of the money.

ferry23 Tue 18-Aug-26 07:09:44

Welcome to the world of modern day cleaners.

Set up a Fb page and suddenly you're a business!

You will have to fit around school holidays of course. And last minute childcare issues.

Their children's doctor/hospital/dental appointments - and their own of course. Then there's the dog - that will inevitably suffer some sort of misfortune on the day the cleaner is due. So the vet will take priority and you will have to work around that too.

I'm not belittling their work, but many charge way more than those in jobs requiring training and a commitment to being at the job on time, and on the days and hours they have agreed to. In which case you would thing they would have the decency to do it all professionally. It's not as if it takes months of training and exams to be a cleaner.

So good luck! There are good ones out there, but they're increasingly difficult to find.

Northernsoulnanna Tue 18-Aug-26 07:14:52

How frustrateing for you!
Have you contacted your local Age Uk?
Our local one helps with cleaning.(usually known as Home Helps)
I was a Domestic Carer in the community for 14 years. I worked for a local private Nurseing Home who also had a Domcillary Care Dept (Personal and Domestic Care)
Our local Next Door App has lots of ladies offering a cleaning service and local facebook page.

petra Tue 18-Aug-26 07:17:07

Look on your local Next Door Genuine recommendations.

Whitewavemark2 Tue 18-Aug-26 07:20:12

That’s what I find so difficult to get my head around.

They are offering a service for which I am paying. Simple enough concept.

And yes the hourly rate is higher than many other jobs, so a reliable cleaner should make a reasonable living.

It isn’t dirty or unpleasant work. Choice of drinks on tap.

I am also willing to pay for holiday weeks and a reasonable amount of sick leave.

silverlining48 Tue 18-Aug-26 07:35:47

I just asked for recommendations on the local group site. A couple of agencies responded. But I chose an independent cleaner recommended by someone who she cleaned for.
She’s coming at 9 so will tidy up a bit before she arrives.

Galaxy Tue 18-Aug-26 07:52:20

When i worked full time we always had a cleaner. It is i found a bit of a saga. We tended to use small companies ( not national ones) I would have months of it being fine then something would happen, the cleaner would change and it would get a bit 'bumpy'. The main problem tended to be that we would be paying for 2 hours and they would just do 1 hour. I am not a clock watcher and if the house had been clean in an hour I wouldn't have cared but it wasnt. I got a bit tired of having awkward conversations at home when that was something I had to do at work! Sorry this isnt encouraging. But I reiterate what others have said my best experiences were via asking on the local Facebook.

fancythat Tue 18-Aug-26 07:59:01

I would go by local recommendation.

I know someone who does the cleaning when , ahem, the police need blood etc cleaned up.
I would be asking her.