A good advert for Marks and Sparks

It is so worth feeding back to them instead of just having a grumble and vowing never to go there again. That is great service by M&S.
I remember many years ago, when BHS used to have a food hall (remember that?) they had a sign up saying something like "If you are a satisfied customer, please tell others. If you are dissatisfied, please tell us."

It is good to praise companies as well as complaining. I have heard that appreciative customers get vouchers and samples sent to them.

I'd like to praise M & S's online customer service too. I bought a woollen tunic just before Christmas which became really "bobbly" after the first wear, then washed really badly. I dreaded having to tussle with them to get an exchange, but within days I'd sent it back to the address they gave me, received a full refund and a full apology, and the promise that they would pass it on to their technologists to be checked out (which yes, I'd like to believe too!). Full marks from me.

Last Christmas we bought a leg of lamb. It was tough and had no flavour. I wrote to them and we too received a voucher to reimburse is for the £13.99 we had paid. We used it for steaks which were excellent. I couldn't fault their customer service.

A couple of years ago I bought a turkey crown which was labelled as containing stuffing. It didn't. I complained but didn't expect the full refund I received!