Online food shopping , your ordering mistakes!

I once ordered an inspirational poster for work. It was supposed to be half the size it was and it came in a frame which I wasn't expecting either. My boss liked it so much he claimed it for his office! Well, it was his budget! :-)

A while ago I ordered buy one get one free bag of vegetables. I ended up with 4 bags because I thought to get two you needed to put that in the box!

I did the same with chips and ended up with 4 bags, which we didn't like and had to throw away. They were all dry and went hard when cooked.

OH paid twice as much as he should have for some books because he wasn't sure the first click registered so he clicked again and got 2 copies of each book!

My OH ordered a framed print of a painting by an artist he likes. He thought he would place it on a wall in our living room replacing a plaque about A4 size.

I was out when the print was delivered. It was about 3ft by 2ft 6ins or whatever that is in centimetres. We needed a rapid rethink about where on earth to hang it.

Kim19 I shop with Ocado to get theirs and Waitrose products. I like their basket system as you can see your 'trolley' which is displayed across the top of the page with image icons and qty.

That said, they just do not want to 'let you go'... before you go to checkout they keep asking you if you want more of this or that, BOGOF reminders, oh hey...didn't you want 6 bottles of prosecco not 2? It's annoying, but I have caught my ordering errors this way.

I also sort my page by price, so the quantity differences are side by side, eg 200g or 400g or loose.

Discovered online grocery shopping during herniated disc waiting for operation month... never looked back. But I don't like Tesco or Sainsbury's online at all.

Have not driven to a grocery story in 2 years! We have a green grocers and butchers and a farmer's market, too, and we also walk to our high street Sainsbury's but they are a sorry excuse for a store.

I dont use the service but one day many years ago when the service was new i heard my neighbour effing and blinding at the computer, when i asked what was wrong she replied that she was trying to order kitchen roll but couldnt find it, we tried kitchen paper, kitchen towel but no luck, we later discovered it was under household towel ! it put me off using it

I ordered a jar of cocktail cherries with my Christmas order.
The driver didn't go through the substitutions so it wasn't until later that I discovered they had been substituted.
For glacé cherries.
Kept them, because they still came in handy for cake making, but they didn't go near any drinks!

Not a food one, but a while back I fancied a mirror online thinking it was rather cheap. When it arrived, it was, in fact, one meant for a doll's house and tiny.

I received a phone call from Tesco years ago, asking me if I had meant to order 22 leeks - I asked for it to be changed to 2. When they came, they were in a carrier bag on their own. They were the same size as prize winning leeks in a show! The driver said they thought they were going to have to put a special van on just for delivery of my leeks.

Last week I was told there were a lot of substitutions, but when he went through them everything was the same, apart for the vegetables, but it was a meal deal, so everything was listed as substitutions.

A very embarrassing mistake in France once - I wanted about a pound of minced Lamb to make Moussaka, and I asked for "Cinquant grams SVP" instead of Cinq Cent Grams SVP" - the poor Butcher was very amused!!

I refuse to have substitutions when I do an on-line shop, occasionally it means I don't get an item if it's out of stock but I'd rather have that than something/brand I don't want.

I once ordered 2 x 40 cat food sachets, I didn't realise until driver had gone that he had only left 1 box. I rang Customer Services & they said they would send a driver following day, when he came he had 4 x 12 boxes as replacement, I ended out on top with that deal. What I couldn't understand it showed 2 x 40 on delivery note, how did driver miss a large box (how did I for that matter), my excuse us I meet driver at the door, don't have carrier bags so busy transferring goods to my canvas bags

I have made a few errors but the drivers always take them back. Think my worst was 5 bags of potatoes instead of 5 potatoes (we don't eat many).

I have just done an order and I don't know if it is my pc or the supermarket site but I had to go back and correct several quantities (all more than I wanted), just seem to put a random number in!

My complaint at the moment is I want oyster mushrooms but they come under 'exotic mushrooms' and despite writing in the notes section I only want oyster ones, every week I get a strange selection - have given up now.

Checking up on an unusually large order of some things might get an angry response, "MYOB, if I want a dozen whisky and a dozen gin a week it has nothing to do with you!"

When I get orders from Tesco the driver points out the substitutions and asks whether they are OK. If I refuse them, they take them back to the store and a refund is issued for the price. They are usually sensible and often a bargain - I ordered a pack of oxtail (about £2.50) but it was out of stock so a received a good-sized piece of topside for the same price.

Thanks for enlightenment. Seems to me an eye-catcher like a huge luminous couloured paper at point of assembly being conveyed past a 'queries' administrator would be feasible. Mind you this would reduce sales as I'm sure there are many more 6x6 errors than single sprouts! Again....thanks everyone.

Many (many!) years ago my husband ordered some condoms - I can't remember how as it was long before the advent of online shopping so may have been from a newspaper ad - he thought he'd ordered a dozen but what turned up was a gross! I think they probably expired long before they were used up

My daughter ordered a pack of nailbrushes which were apparently out of stock, they sent a ball of string instead???!!!

In the very early days of online shopping, about 17 years ago, whoever did my shop, at Sainsburys, wrote a hand-written note with the order explaining her substitutions, all appropriate.

I doubt if anyone does that nowadays, it's all done from a warehouse not a store, well Ocado is, and they must be so very busy and have deadlines to meet.

I house sat and put in an order, DD and family came back from holiday, worked through the 6x6 tins of tomatoes over the next few months. DGC still occasionally mention it years later however!
My own order once included a carrier bag containing a single
very small sweet potato.

No Kim19 - I imagine they'd never have time to do anything else!

You would think though for things like sprouts & mushrooms that the computer software would pick that up and ask 'are you sure just ONE sprout?'

In my early online buying days I ordered 8kg of bananas instead of 8! I had a call from a lovely lady who was packing my order to check whether I really wanted 8kg. She sounded like a mature woman, it probably wouldn't have occurred to a youngsters to check.

Please enlighten an absolute ignoramus who has never ordered online........ Does the supplier not come back with a query against 'unusual' requests or quantities?

Last Christmas I thought I was ordering five carrots at 10p a carrot. When the delivery came I had five bags of five kilos each of carrots. Still only cost me 50p!

Recently I thought that I had ordered a pack of 6 yogurts but one solitary yogurt was delivered. On the whole I appear to under order so do not end up with enough to feed the street.

I bought 7kg bananas instead of 7 bananas but took them to work and they soon went. On the other hand they used to send daft things like the onions I got instead of oranges but its seems much better now (Sainsbury).

Yup - I've done it too!

A single mushroom instead of a pack