Online food shopping , your ordering mistakes!

I shopped online with Asda for several years, but then they let me down at Christmas, so I changed to Tesco. I like them, but their computer does tend to add on extra above what I order, I have to check very carefully, but still miss some mistakes. One time, the delivery man said "do you like swiss rolls?" I said yes, he said "I thought you must, having ordered 26 of them!" H took the other 25 back though. Another time, I ordered a bunch of 5 bananas, and just in time spotted that it had put me down for 99 bunches!

SueDoku I agree. And you have have the choice of Ocado brand or Waitrose brand. I saved a huge amt and my dodgy back shopping with them for Christmas. I find more offers now with them that compete with Sains/Tesco/Morrisons on non-store brand name stuff, such as when Pizza Express pizzas go on offer, it's the same or better deal. Waitrose Essential is better than Sains Basic by a longshot.

I've shopped with Ocado before and been impressed with their service. I've also done a shop online with Morrissons which was ok but as I don't get out much we prefer to go to the supermarket every week to get the weekly shop. I've just remembered I ordered chest of drawers on line last year which was delivered at 7am the next day by two very nice delivery men. We'd got to the last drawer assembly only to find the drawer sides were duplicated so we couldn't finish it. I rang the company and they agreed to put the missing piece in the post - a week later nothing had arrived so I rang again. At 7am the next morning it arrived - complete with another set of drawers!

Ocado are wonderful. I start to assemble my order about 3 weeks before I need it (you can go back and edit the order at any time) to take advantage of special offers - any item that you order when it's on offer comes at that price even if the offer has ended by the delivery date
There are very few substitutions, and those are usually for something better (last Christmas I ordered 4 books of second class stamps, and they were substituted for 4 books of first class instead - and they were large books, with 12 stamps in each..!)

I hate to lower the tone (Ocado/Waitrose being quite posh) but I've just had my Ocado order delivered by the most handsomest young man possible - he was absolutely gorgeous! And charming, as he asked me if I had any carrier bags to return [sigh]

He was about 28.

I am not a cougar

That sounds great river thanks, I'm going to check them out.

Not sure if I made it clear, Ocado automatically do the comparing, the customer doesn't have to check then claim.

Grannyknot - they actively compare, via software I assume, with Tesco. So if you you buy say a tin of beans and it subsequently shows that Tesco had it cheaper on that day, you are refunded the difference within days.

I don't know the percentage but most of their goods are Waitrose and that supermarket has an upmarket image but much of Waitrose stuff is very good value (John Lewis 'never knowingly undersold' and all that)

Question please for the Ocado shoppers - how do they compare on price? I have this idea (don't know where it comes from) that's they are a pricey store.

I used to use ASDA online but had some strange substitutions. Pork sausages instead of veggie sausages, kitchen rolls instead of toilet rolls, vastly wrong quantities of fruit and vegetables (the printed summary was right, goods wrong) and strangest of all, AA batteries instead of AAA batteries. No instructions given on how to cut them down to fit.

Gave up ASDA, switched to Ocado and never looked back. Dearer but at least I get what I want.

I shop with Ocado, they are brilliant. If they put in substitutes they let you know by email so that you have time to decide if you want them or not. They do reminders of things you have ordered in the past and offers you may have missed out on prior to checkout and it's easy to compare prices to size. And they always turn up on time. Can't fault them. But I still like to choose and buy my veg myself, my excuse is so I that choose the freshness but really it's just in case I mess up quantities and end up with 8kg of bananas and 1 sprout!
Having said that if M&S did online grocery shopping I'd probably never go into a supermarket again.

I booked online for a night at the Hotel where my son was getting married but when we turned up, they had no record of the booking. To my horror I checked the email and found I had booked for the week later. Fortunately, although I had made a non changeable booking, they were kind enough to find a room for us that night and cancel the original one.

Last Christmas, I ordered two whole salmon as it was cheap. We cut it up into portions and freeze individually.
I telephoned the manager the next day as I realised I had been charged for only one, and the cheaper one at that. It took me ages to persuade him not only that I was right, but that I wanted to pay for the jolly thing! Honesty the best policy?

There is still no such thing as online food shopping in Germany, at least not in the back of beyond where I live. After looking around on the net, I have found a couple of similar services, but they send the food by dpd or DHL - it is not delivered straight from your nearest supermarket.

Anyway, I love my hour a week browsing round the supermarket - it's the only time I get to actually look at things on display like that. Even if it's only choosing cucumbers, it's my special "me" time.

On another occasion, I ordered four bare root rose bushes for Christmas presents. They looked quite small online. When they came they turned out to be three feet tall and about a foot square each. So they filled up half of one of the spare rooms till we could deliver them to their 'forever homes'.

When shopping online I find that size matters.... and it doesn't help if like me, you don't translate metric to imperial very well, having no idea what metric looks like.

Many years ago living in a remote area of Latin America I ordered a dozen radishes to be delivered weekly. For months 12 bunches of radishes arrived as there seemed to be now way of stopping them. Online a litre bottle of vanilla essence arrived.

This is all so interesting, but I have a Tesco online shop to do!
I think its buy 2, get 2 free on Easter Eggs this week. I'm not going to buy them for 4 Grandchildren as I can not be trusted and will find a reason to scoff the lot, yes even if they are put in the loft, I can twist that DH round my little finger!!

It is putting me off on-line shopping, I would probably do the same things as most Grans here.

elegran, that's good thinking and you're so right about the offence it could cause. That' s me again in the 'never thought of that' mode. Cheers!

So glad it's not just me, your posts made me chuckle! I have also done a tiny bag of rice and my friend did a giant tin of coffee granules, all for the sake of getting off the chair and going to the kitchen to check the amount most of the time,
Thanks everyone!

I have had online grocery delivery for a number of years. Some odd mistakes along the way, like when the bottle of fabric softner you think is a bargain is actually a tiny bottle! BUT, I love substitutions, dont seem to get many lately, but they are always usually better than what I have ordered. I have also found that if you order really cheap loo cleaner, bleach and the like, it is never in stock for some reason and they send better, more expensive brands as a replacement. I am sometimes a bit sceptical when you order something that has loads of varieties and they can't find a substitution, like jam or loo rolls or bread!

We once ordered 12 conifers, the picture showed well established 3' high plants. They were delivered and the whole lot fitted in a vase.

Ocado rarely substitute or have unavailable items.

I ordered cat litter tray liners but received ladies panty liners instead. Not quite what I wanted or needed.

The trouble with ordering on-line from Supermarkets imo is that they often substitute things for what you ordered. I ordered 6 chump chop steaks for dinner with family members. They changed them to small chops which was no use at all. They would only have fed 2 people. I had to go to the local butchers or they would have had no dinner. This was Tesco which I have noticed do a lot of substituting.