What a coincedence ,only this afternoon I gave my Remoska away.Years ago I had the smaller size and it was brilliant ,got used many times,then the lead started coming away from the handle and bare wires were visible.I wrote to lakeland to ask if they had a servicing dept or could they tell me where to have it repaired,they replied by return of post that they did'nt have a service dept but would replace my Remoska and one was on it'sway and as they did'nt have any small ones in stock ,they would replace it with the larger one. As I'm now on it was'nt getting used too much,so I off loaded it to someone who does a lot of functions .Lakeland are a brilliant company to deal with.