I use both Tesco & Sainsbury's. With Tesco, you can say whether or not you want a substitution and even say what with. If something is missing, then you don't pay for it - which I prefer. With Sainsbury's, you can say you want a substitute or not, but cannot say with what (which annoys me as I usually have to send it back) and if they substitute with something more expensive, you have to pay the extra and then they give you a voucher for the difference off your next shop - but then you have to remember to shop with them again before the voucher expires (!) So, although I prefer Sainsbury's food, I prefer the Tesco delivery service. I'm at home all the time so I take advantage of the cheaper delivery slots - sometimes as low as £1 (there's usually a minimum order of £40 or free delivery for orders over £100).
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