Waitrose Supply Issues

Change your supplier?

I find that their own frozen French fries are in very short supply and other frozen sections are almost empty. Their frozen chips are the cheapest around and they are so good also.

They have a problem with the computer ordering system and stoćk is not being delivered, probably a virus has been hacked into the system. As each item is sold the system should automatically reorder but it’s not.

Ours had no fresh fruit and veg this afternoon, meat shelves were very sparse. Quite a shock.

I've never seen Waitrose look so empty of food as this morning. I thought the holiday arrivals had decimated the shop.

My DH ordered an expensive item from John Lewis and it was click and collect to our nearest Waitrose ( 11 miles away).

Due to the glitch in their system it has not been sent, the manager was very apologetic they thought it was at a city 40 miles away!

They have said they will let him know when they find it as it.

If the problem is with the computer ordering system, could they not use alternative methods of ordering stock. How did they manage before they had a computer system in place?

We are hearing about airport computer systems failing causing chaos the NHS has also had problems, there is a system called “Edate” that has been failing.

If it is a hack point the finger at Russia, we rely so much on computer systems that has replace people for critical infrastructure.

I'm off to Waitrose shortly, mindful of what others have reported, fortunately our Sainsburys, where I probably do most of my food shopping is very close by, so I'll go there if supplies of vegetables are depleted.

Fruit veg and bakery here. Also an apology.

Morrisons looked like locusts had been through fruit and veg here.
Supply issues apparently

Ours has had problems for more than a week now. Seems a mix of a new computer system, implemented end of 2022, and has serious problems plus a large warehouse fire recently have added to their woes. I want to stay loyal but it’s proving very difficult.

It's hard to know what to say really, I have been out this morning to Waitrose and it is exactly as other posters have stated very depleted in certain areas in particular fruit/veg, meat and dairy all had significant gaps this morning. Our Waitrose is separated by a mere few yards and a roundabout from Sainsburys where there were no such shortages. I also want to stay loyal particularly as through their Waitrose app, I still get a free paper, I was only able to get one or two things today along with my ST. When I do pick up the free paper I like to buy a fair few items as well, but can't if they're not there.

CRIKEY. Considering Waitrose are a 'fair' company to their suppliers, this is quite a worry

We have a weekly delivery ( live out in the sticks ) but thinking of changing after several problems recently. First the freezers stopped working which seemed to take weeks before sorted, then I was finding basics unavailable online,last three orders fresh food with really short "use by " dates. Definitely losing patience !

Not a supplier issue but a IT issue. They upgraded the IT Systems a week ago and ever since then the warehouses where they pick the product are unable to allocate stocks to the stores. I work for GXO in the Leyland warehouse. God knows why Waitrose won't admit this or why they decided to upgrade the systems so close to a bank holiday weekend is baffling. The systems was due to upgrade 3 weeks ago but got postponed due to a problem. Probably another way to undercut the staff on their payrise. Hope this clears things up.

SeanCraven
Thanks for the explanation

I had a problem trying to do an online grocery last week with Waitrose and ordered from Tesco instead.

Annoying for customers but also for producers - will the farmers have to bear the costs of all the fresh food which doesn't make it to the store?

grocery order ...

Similar story here in the south west. The checkout did spit out a £5 voucher as compensation for the empty shelves. As long as you spend £30.

Marmin

Similar story here in the south west. The checkout did spit out a £5 voucher as compensation for the empty shelves. As long as you spend £30.

If you can find anything you want to buy, presumably!

Thanks Marmin. I've just rummaged in yesterday's bag and discovered this too!

So up at Leyland, they've just been putting stock in cages and sending them to stores in hope that they need that specific stock. Nothi g is getting thrown away at the warehouse. Usually it gets picked off of a headset that tells you how many a certain store wants of the product. However I may put, for example, orange juice in Lincolns cage but they don't sell that specific orange juice, therefore they can't sell it at that store. What happens to it then is anyone's guess. They have no back up plan if the systems go down. Not even able to pick it off of pieces of paper.

Over the past few months I've noticed more and more substitutions in the orders we get delivered from Waitrose. By and large they substitute well and maintain value. But the range on offer here in the SW sticks is not as good as in Surrey.