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3 For 2 offers at Tesco stores

(13 Posts)
Greciangirl Sun 01-Dec-24 15:21:27

I always shop at Tescos’s store every week.
Up until now I purchased most weeks the 3 for 2 offers on a variety of foods.
These are situated in fresh foods. Examples being:
Chinese stir fry vegetables and sauce: pack of tender stem broccoli and French beans.:
Bag of new potatoes in garlic butter:
Pack of mashed potatoes: etc.
There are many variations to choose from.

My beef is that just recently, I have been charged separately for each item. I only discovered this on arrival back home when I checked my receipt.
I went back to customer services and a very unhelpful assistant was of no help at all.
Impossible trying to contact anyone on the phone now to discuss.

Has anyone noticed or experienced this at all when shopping.
If any of you do, check your receipt before you leave the store.

Aldom Sun 01-Dec-24 15:30:52

Yes something similar happened to me in a different supermarket. I'd only purchased a few items amongst others were paper napkins on offer 3 for 2. I paid at the kiosk and as it was a small shopping basket I had a good idea of how much the bill would be. It seemed more than it should have been, so I accepted the receipt when it was offered. I left the kiosk and checked the offer, then pointed out to the cashier that I'd been charged separately for each pack of napkins. A supervisor was called to check and the bill was amended in my favour. All very amicably dealt with, but I do wonder if we are not meant to notice the extra charge. hmm

tanith Sun 01-Dec-24 15:32:36

Have you checked the bottom of the receipt? Items are added at normal price but then the offers are activated near the bottom.

CountessFosco Sun 01-Dec-24 15:35:33

Always, but always check your receipt.
Whilst still living in France, bought five items, the bill for which was way above what we were expecting. An item discounted to €1.32 went through the till as €13.21!!
Seems it is most often in the supermarket's favour

Mt61 Sun 01-Dec-24 15:42:29

Yes a lot with Tesco’s, never under charged but always over charged! I now go through my receipts with an hawks eye to check for mistakes- they must love it when customers turn down their receipts 🙄

Grannynannywanny Sun 01-Dec-24 16:01:31

I never decline a receipt and I don’t leave the shop without checking it. I shop mainly in Tesco as it’s my closest supermarket. I’ve found errors in my receipts 3 times in the recent weeks. On one occasion the same item had been scanned twice and the other times items that were on offer but still scanned at full price.

I have the time to be vigilant and check my receipt. But I wonder how much extra profit supermarkets make from busy young families with a trolley load of groceries or someone rushing in and out on the way home from work and maybe not taking the time to check. An overcharged pound or 2 could easily go unnoticed on a full trolley.

Aldom Sun 01-Dec-24 17:59:59

Tanith it was not necessary to check the bottom of the receipt as the total amount charged made it clear that all three items were charged for, rather than just two as per the offer. I'm familiar with the layout of receipts with regards to offers. smile

tanith Sun 01-Dec-24 18:06:02

Fair enough Aldom

Jaxjacky Sun 01-Dec-24 18:21:27

I get Tesco’s delivery most weeks, no problems there.

Tizliz Sun 01-Dec-24 18:48:36

They reduce the price of all three items - you need to check carefully. Their receipts can be very complicated, especially if you use your vouchers

Aldom Sun 01-Dec-24 19:04:14

My experience was not with Tesco.

Mollygo Sun 01-Dec-24 19:28:50

I always accept a receipt. Sainsbury’s receipts are worth checking.
For me the worst offenders are Booths. I have had a number of £5 vouchers in apology for the errors.
Almost makes it worth being overcharged.

Happygirl79 Sun 01-Dec-24 21:54:46

I always ask for a receipt in every supermarket. I've been double charged in Tesco, Lidl and Aldi in just the past 2 weeks.
Always ask for a receipt and check it before leaving the store.
Lidl are notorious for offering special prices but charging more .Supermarkets must make a fortune from people who decline the offer of a receipt at the checkout.