Can I point out that a nurse's career can be cut short because s/he has failed to 'sit at the nurses desk filling in their paperwork'? One record not updated, one dose of medicine, tablet or IV drip not signed for, one set of obs not initialled - any of these can result in a nurse losing their PIN (their licence to practice). Because of previous incidents/rogue individuals, there is now - quite rightly - an emphasis on recording every treatment given, whether major or minor - and this takes time..!
When nurses (& yes there is one in my family) are working 13 hour shifts - quite often with no break, even to go to the toilet - under pressure like this, knowing that any minor oversight can result in the loss of their career, is it any wonder that 'caring' is pushed down the priority list? Please note that I'm NOT saying that this is right - just that something has gone dreadfully wrong when neglect of patients care (NOT abuse) won't result in the loss of a job - but failing to sign a form could...
Nurses now do many jobs that used to be the preserve of junior doctors - so yes, university education is required, as they deal with situations and perform tasks that would never have been expected of them 20 years ago. Healthcare assistants now fill the role that nurses used to - but no-one has been recruited to fill their role, so nurses are still expected - and expect - to get their hands dirty, empty bedpans, wash patients etc. There has been a fundamental shift in the role of nurses, but the public's knowledge of this is very limited - so they are still expected to deliver one-to-one personal care -- and they simply don't always have time to do this..!