Not sure how many people are aware of this, but many hospital departments use overseas typing pools to do the typing the consultant secretary used to do. As well as being much slower and not so accurate there is the question of confidentiality. The admin staff who work in the NHS are so overworked it is unbelievable. It’s always worth complaining (in a positive way of course, not just a moan!). I work in admin in NHS and it seems to me that those who do make a complaint are the ones who are taken seriously!
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