M0nica I'm sorry that the Patient Experience/Friends & Family service has left you unimpressed. It is designed to give patients an entry level platform to have their voice heard following a visit to hospital, not an in depth review of all hospital services. Although each NHS Trust varies their own particular questions, the generic questions are usually, on a scale of 1 - 5: Were you treated with dignity and respect? Did you feel that you were listened to by hospital staff? Did you feel that the cleanliness of the area that you were in was acceptable? Were the wait times you experienced excessive? Do you feel that we could do anything to improve your experience if you had to stay in hospital again?
These questions simply enable the Trust to see, from the patients point of view, where any of those issues are occurring and are being reported by a number of people, on a number of occasions. They are intended to be broad spectrum questions, not an in depth analysis of their entire hospital stay. Despite your own personal dismissal of the efficacy of the service, they have contributed to the transparency and improvement of services for both in patients, and out patients, and have given them an opportunity to give both positive and negative feedback which every Trust is legally obliged to act upon. You're under no pressure or obligation to give your feedback, either positive or negative; but by not doing so you're not giving the Trust any opportunity to hear what you have to say. It's entirely your choice.