GPs and opening times, whats going on

Our surgery has been brilliant. Yes, there's long queues when anyone phones them for whatever reason, that's nothing new and happened before the pandemic hit us.

It should be understood that when a patient has physically attended the surgery, everything they have been in contact with needs to be sanitised and the staff need to change their PPE. All this takes time so avoiding face to face appointments makes complete sense, avoid the contact and lessen the risk of cross contamination.

Naturally, blood tests require face to face appointments as do injections etc.

What we must accept is that these GP's, Practice Nurses, HCA's, Receptionist have a right to work in a safe environment as possible and deserve to be treated with respect.

I volunteer at a Vaccination Hub where we are required to encourage the public to practice social distancing, sanitise their hands and wear a face covering etc................it has truly been an eye opener as to how stupid, rude and damned inconsiderate people can be.

I managed to speak to the receptionist and get 2 phone consultations only by pretending I didn’t have a mobile or access to the Internet. I asked her if the Rapid Access Clinic was still working and she said yes, but I was not offered this even though I had had bad stomach pains for over 3 weeks.

We gave up in the end and went private and I will be having a colonoscopy on Wednesday.

I call our Surgery the Marie Celeste ?

Mine has been appalling. No online system and even if you manage to get through the triage system, you wait days for a phone call, which can come at any time of day, which could be embarrassing if you're working. I've had to sit next to the phone for two days because they don't try again if you don't answer first time. The receptionists are rude and the GPs sound as though they're doing you a favour. They expect you to take photos, which is impossible if you have a mole on your back and nobody to take the photo - there are plenty of people without phones anyway. Phone consultations aren't the way to go for people with mental health conditions.

Phone appointments are probably fine for retired people and those who know what's wrong, but I only ever consult a GP when I don't know what's wrong and I can't buy something over the counter.

There's no point complaining because they don't do anything. I've tried.

Can’t praise ours highly enough. Use the online system they set up last year. If about a medical problem, respond very quickly ( even over weekend) and choice of online exchange, video, in person appt. it’s actually been better than pre covid as saved from going in unless necessary.

I think the phone consultations are useful in most cases and hopefully we will be able to see a GP a bit more easily if needed soon.
The idea of the e-consult is good but the form is very long and complicated and I am sure it could be designed better.

I think the phone consultations are useful for a lot of things but hopefully we will be able to see a GP a bit more often soon.
The idea of the e-consult is good but the form is very long and complicated and I am sure it could be better designed.

Report your concerns to your local Healthwatch which is an independent public health watchdog. If you can’t find your local one, there is Healthwatch England. Alternatively contact your CCG (Clinical Commissioning Group)

I agree maddy it’s worked fine for us perhaps some surgeries aren’t so on the ball
I don’t think it will change back I think most routine things will be encouraged to do online leaving room for people with more complex needs to get seen more quickly

Incidentally I received excellent treatment from my GP after I was discharged from hospital after I had Covid. I only spoke to her on the phone, she could clearly hear how ill I was (I had a hospital acquired infection which I acquired whilst in hospital with Covid) and she prescribed several drugs to help, said she would call back a few days later to see how I was, which she did.

I’ve noted that GP bashing is the new favourite hobby of some. Perhaps you could consider that eighty plus GPs died of Covid over the last year.

Can’t see any problem with it. If the doctor needs to do a physical examination he/she will ask you to go into the surgery. If not, they will prescribe over the phone and send the script to your pharmacy for you to pick up. What on earth is wrong with that?
It’s safe, it’s convenient. What’s not to like?

I think it's a disgusting state of affairs as it's the same here. Not that I personally need a GP but I've heard it from others who do and are not happy with phone consultations rather than face to face appointments.

I feel so sorry for you Oldbat with a sick husband. If you're not happy about something phone your local hospital and ask them for advice----telling them that you can't get an appointment with your GP. Shame him/her, they get paid enough !

So do we know how long these none existent surgeries are going to carry on like this. I would have thought they would eventually get back to how they were but not really sure now.

My dad is 85 with PD if he needed to see anyone he could go and que up at the surgery from around 8.00am and would be seen by a Nurse or GP if needed.

My husband has stage 4 bowel cancer and hasn’t seen a gp for many many years. He is currently on fortnightly chemo and nurses administer that at our local hospital with the Oncologist phoning every few weeks. We can’t just make appointments with our GP practice we are requested to use the e-consult service or to ring asking for a call back. Most of the time this is suffice. However I just wonder how many things the GPs miss by not actually having a face to face with their patients. Progress???

I’ve just rung my practice to request a routine blood test which I have every 6 months.

8.50am on Monday 10th May. ??

No mines been good there is an email option which you can address to your own doctor they answer you with either an email, a call, or a video call
I ve used it twice in the last 13 months and both times I got an email back very quickly telling me to expect a phone call the next morning, a prescription was phoned through to my nearest pharmacy all done within 12 hours (however it was not a new problem ) but it saved me two bus trips and as our buses have been cut considerably, probably a cold wait for them So I m more than happy
I don’t think it’s ideal for everything but for something fairly routine or easily identifiable (my grandson recently had strep throat after telling the GP he had a high temp, sore throat and sore glands, and then spoke to him on the phone the doctor said I can tell by talking to you what you have he could also have done a video call to look at the throat if necessary)
Its worked so far for us and if it frees up the GP and makes the wait less for more complex matters it seems a win win to me

Exactly the same with my surgery, earnshaw. I do miss being able to book a face to face appointment on line with a doctor I trust and at a time convenient to me. Phone appointments are just not the same. It's pot luck which GP you get with a phone appointment. We have to ring at either 8am or 2pm and then wait in a queue to be triaged and then someone might decide that a doctor will phone. The other day I rang at exactly 2pm, and yet was no 39 in the queue!