Triage is here to stay. I don’t think GP services will ever return to the way they operated pre-covid because the pressure on surgeries was unsustainable, largely due to inappropriate use by the public. Young doctors don’t want to go into primary care now because of those pressures, and experienced doctors are retiring early or going to work abroad. Imagine sitting in your surgery all day, with a stream of people coming in, the majority of whom don’t actually need medical care, but use the GP as their sounding board/backstop - one every 10 minutes for 7 hours a day in a typical day. There is a shortage of doctors in nearly every surgery throughout the UK, I don’t under- estimate what a very difficult job it is being a GP. Covid is slowing the system down because of the need to clean rooms between patients and all the other infection control requirements - many people are anxious about attending a healthcare premise.
Huge efforts are being made to redirect people to other professionals who can help them, which will free up capacity for those who have genuine medical issues. I don’t know how else they can determine who really needs medical help other than a triage system. It sounds like some surgeries have really not got the triage right yet, and I feel very sorry for those whose genuine medical issues are not dealt with in a timely way.