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My GP receptionist's ask 'why' patients want to see their Dr as practise policy.

(108 Posts)
Allira Wed 25-Sept-24 22:34:03

tanith

My appointments are always made over the phone hardly have to wait long for them to answer.

Goodness.

A long rigmarole first then a voice says "You are number nine in the queue". Twenty minutes later you might get to speak to someone.

BlueBelle Wed 25-Sept-24 22:32:36

Our receptionists are really good one time I thanked one and said I found them very helpful she said omg I think I m going to cry no one ever says anything nice to us I must go and tell the others I ve always remembered that and try to be as pleasant as possible
However I do make my appointments by email and find it very quick especially if you add a photo, if appropriate, nearly always get a same day ( if needed) with someone or a prescription in a very short time frame if they know what is wrong

tanith Wed 25-Sept-24 22:23:00

My appointments are always made over the phone hardly have to wait long for them to answer.

Allira Wed 25-Sept-24 22:12:40

I don't know how much training receptionists have now but ours certainly triage patients before deciding if an appointment is urgent (same day only) or can wait for 5 or 6 weeks for a routine appointment.
We can't just walk in and hope for an appointment.

growstuff Wed 25-Sept-24 22:04:28

There's a big sign at my GP's reception, which says that a private space is available if people want to speak the receptionist in confidence. I've used it.

Wyllow3 Wed 25-Sept-24 22:00:30

You don't get to see a doctor at mine without a reason via receptionist.

Mostly at mine people phone or online.

In your position having to ask in person I see no option, if you don't want to say its confidential and personal, than to carefully write down symptoms and reasons for a GP appointment.

Jaxjacky Wed 25-Sept-24 22:00:09

We have to a econsult online, so it’s read by whoever. But when it was similar to you I would say a ‘it’s a woman’s problem’ or ‘I’d rather say in private please’

Struthruth Wed 25-Sept-24 21:48:23

Am I being overly sensitive? When requesting a Dr's appt, in a crowded waiting room, the reception asked the reason for me seeing the Dr. As it was an embarrassing matter I was very reluctant to blurt it out for the room to hear. I stupidly made up an innocuous reason and left the surgery feeling very uncomfortable and wrong-footed.
I have since found out it is part of appointment procedure so the Dr has some advanced idea and to say it is a personal matter if it is. Not sure that I wanted the waiting room to hear that either! Obviously not so awkward if making the appointment over the phone. Confidentiality issues? Could refuse?
I would be interested to hear of others experiences.